Nanci M King

• Managed financial, operational and human resources to optimize business performance.
• Established innovative policies to improve organizational performance and increase customer satisfaction.
• Oversaw divisional marketing, advertising and new product development.
• Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
• Spearheaded talent acquisition efforts, attracting top-tier talent to build a high-performing team.
• Analyzed industry trends and tracked competitor activities to inform decision making.

First to provide online, ACH and Credit Card transaction processing for MO Rural Electric Cooperatives, 1999.

First to promote and utilize Artificial Intelligence program from Carnegie Mellon University and Eidoserve. Early adopters of AI-driven IVR systems and provided AI services to the UAW members with weekly messages to 85,000 members.

First to adapt web development for company business practices through the application process.

• Created succession plans to provide continuity of operations during leadership transitions.
• Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
• Spearheaded development and implementation of distributed organizational structure to increase efficiency.
• Led operational team in development, rollout, and management of new product lines.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
• Monitored financial performance and implemented measures to enforce compliance with budgetary standards.

Worked to promote cooperation and information dissemination between business and law enforcement to thwart high tech crime.