Exivaes Robinson
Albany,GA
Summary
Seasoned Call Center Technician with relevant experience in high-volume call center environments. Skilled at troubleshooting technical issues, providing customer service support and resolving complaints efficiently. Demonstrated strengths include multitasking capabilities, team collaboration, communication skills, and a commitment to maintaining high customer satisfaction rates. Proven ability to drive continuous improvement through innovative solutions and process enhancements.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Call Center Technician
Customer Service Rep
Albany, MI
06.2024 - 07.2025
- Troubleshot customer inquiries using advanced call center software.
- Provided technical support for communication systems and equipment.
- Documented customer interactions in the ticketing system for future reference.
- Conducted training sessions for new technicians on call handling procedures.
- Kept up-to-date with the latest industry developments through research activities.
- Monitored incoming calls to ensure quality assurance standards were met by agents.
- Identified areas where process improvements could be made to enhance overall efficiency.
- Adhered strictly to company policies and guidelines while dealing with customers' requests.
- Assisted customers with installation of software applications and peripherals.
- Monitored call quality to ensure compliance with service standards and protocols.
Tel performance
Sales Rep Employment
Albany, MI
01.2019 - 09.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Identified needs of customers promptly and efficiently.
Sanderson farms
Debone
Moultrie, Georgia
08.2016 - 12.2018
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Achieved cost-savings by developing functional solutions to problems.
Captain Ds
Cashier/Cook
Albany, MI
05.2013 - 09.2016
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Education
Dougherty Comprehensive High School
Albany, GaSome College (No Degree) - Digital Business Management
Albany Technical College
Albany, GASkills
- Call center software
- Technical support
- Quality assurance
- Customer documentation
- Process improvement
- Customer relationship management
- Problem solving
- Customer service
- Sales closing
Timeline
Call Center Technician
Customer Service Rep
06.2024 - 07.2025
Tel performance
Sales Rep Employment
01.2019 - 09.2023
Sanderson farms
Debone
08.2016 - 12.2018
Captain Ds
Cashier/Cook
05.2013 - 09.2016
Dougherty Comprehensive High School
Some College (No Degree) - Digital Business Management
Albany Technical College