Eric Estevez
Brooklyn,NY
Summary
Seasoned professional with a robust background in hospitality and tax preparation, notably at Liberty Tax Service. Excelled in office management and data analysis, enhancing client satisfaction and operational efficiency. Demonstrated expertise in Microsoft Excel and conflict resolution, achieving significant reductions in tax documentation errors. Proven track record in service coordination and customer relations, ensuring high levels of guest comfort and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Door Man
West Gate hotel
New York, NY
10.2023 - Current
- Assist guests with luggage when they arrive and depart, including carrying luggage to their rooms
- Welcome guests at the main entrance and provide a friendly and welcoming demeanor
- Provide information about the property, local attractions, and how to use the room
- Respond to guest requests and ensure guest comfort and satisfaction
- Support front desk staff as needed
- Arrange for taxis, shuttle buses, or valet parking for guests
- Report accidents, injuries, or unsafe conditions to management
Doorman/Porter Temporary
Rockrose Development Corp.
New York, NY
01.2022 - 09.2023
- Carry & Label guests luggage with tags
- Sweep & Mop floors, Vacuum Carpets
- Report damages, call technician & monitor repairs
- Maintain stock of cleaning supplies
- Delivers messages, mail and packages left for guest
Tax Preparer Office Manager/Supervisor
Liberty Tax Service
Brooklyn, NY
01.2012 - 04.2023
- Delivered comprehensive tax documentation required for accurate individual and corporate returns. Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Education
High School Diploma -
Academy of Urban Planning -
Brooklyn06-2012
Skills
- Microsoft Excel
- Office Management
- Data analysis skills
- SKILLS Service Planning Training & Development Service Coordination Conflict Resolution Prioritizing Calls Data Trending Knowledge Customer Relations MS Office Suite Schedule Management
- SQL
Certification
- Google Analytics October 2021 to Present Foundations: Data, Data, Everywhere
Timeline
Door Man
West Gate hotel
10.2023 - Current
Doorman/Porter Temporary
Rockrose Development Corp.
01.2022 - 09.2023
Tax Preparer Office Manager/Supervisor
Liberty Tax Service
01.2012 - 04.2023
- Google Analytics October 2021 to Present Foundations: Data, Data, Everywhere
High School Diploma -
Academy of Urban Planning -
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