Eyabezoh Ndi Boniface
St. Anthony,Minnesota
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Help Desk Support
Minneapolis Community College
Minneapolis, MN
04.2024 - Current
- Assessed system hardware, Software, and suggested modifications to reduce lag time and improve overall speed.
- Utilize organizational skills to maintain directory, file server systems, and security policies to upgrade systems on a weekly basis.
- Created monthly security awareness training and phishing campaigns that increased awareness of threats in emails by 75%.
- Increased all security of newly company passwords, Duo MFA, and Cisco Meraki firewall.
- Reduced risks of customer data exposure by 75% by implementing script that deletes data than seven days.
- Liaised with vendors and technicians to report and resolve major hardware or software problems.
- Mentored and trained eight Tier 2 help desk technicians on non-standard dental hardware driver and software issues.
Help Desk Technician
Unident Suomi
Helsinki, Finland
02.2019 - 09.2023
- Reduced time spent on software updates by 60% by automating PowerShell scripts through AWS System Manager.
- Improved company’s security posture by 50% by created SIEM dashboards in Sumologic from AWS CloudTrail, Inspector and Guarded Duty logs for SOC2 compliance.
- Ensured compliance with HIPAA regulations by researching alternatives and providing secure solutions for requests.
- Conducted research on new dental devices, creating documentation to improve the support quality for dental offices.
- Improved help desk support efficiency by developing PowerShell scripts to streamline hardware driver and software deployments.
- Fostered effective communication and coloration with other IT departments through joint projects and regular meetings.
Help Desk Technician
University of Eastern Finland
Joensuu, Finland
01.2017 - 12.2018
- Diagnosed and resolved technical issues for end-users, enhancing system performance and user satisfaction.
- Provided exceptional customer support via phone, email, and chat, ensuring timely issue resolution.
- Documented troubleshooting procedures and solutions in knowledge base for future reference, promoting efficiency.
- Conducted user training sessions on software applications, improving overall team productivity and technology utilization.
Education
Bachelor of Arts - Law
University of Buea
Cameroon12-2010
Associate of Science - Cyber Security
Minneapolis Community And Technical College
Minneapolis, MN05-2026
Associate of Science - Computer Support And Network Administration
Minneapolis Community And Technical College
Minneapolis, MN05-2026
Master of Arts - Environment Law and Policy
University of Eastern Finland
Joensuu, Finland01-2019
Skills
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Multitasking
- Critical thinking
- Other Skills: Skilled in Microsoft servers, Jira, Active Directories, DNS, DHCP, CISCO Network Administration, LAN Implementation and Management, Microsoft System Maintenance, Firewall Implementation and Management, Security Implementation & Risk Analysis, Internet/Intranet Security, Ethical Hacking, Cloud Computing, Scripting, Network Administration, System Configuration, Cyber Security, Ticketing System
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- CompTIA Security+ Certification
- AWS Solutions Architect Professional Certification
- AWS Solutions Architect Associate Certification
- Terraform Certification
- Certified Scrum Master
- Cyber Security Club Member
Certification
- AWS Solution Architect Professional 2021
- AWS Solution Architect Associate 2022
- AWC Cloud Practitioner 2022
- Hashicorp Certified Terraform Associate 2022
- Professional Scrum Master 1 2022
Languages
English
Native or Bilingual
French
Limited Working
Interests
- I participate in low-impact exercises to strengthen core muscles
- I enjoy playing soccer and watching soccer
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Volunteer Travel
- Food Tourism
Timeline
IT Help Desk Support
Minneapolis Community College
04.2024 - Current
Help Desk Technician
Unident Suomi
02.2019 - 09.2023
Help Desk Technician
University of Eastern Finland
01.2017 - 12.2018
Bachelor of Arts - Law
University of Buea
Associate of Science - Cyber Security
Minneapolis Community And Technical College
Associate of Science - Computer Support And Network Administration
Minneapolis Community And Technical College
Master of Arts - Environment Law and Policy
University of Eastern Finland