Melika Moshirian Fard
Rockville,MD
Summary
As an information science student at an IT support desk, I apply my academic knowledge to diagnose and resolve technical issues while actively contributing as a team player. Proficient in managing service requests and incidents, I ensure timely resolutions, maintaining detailed records. My commitment to being a good team player enhances the collaborative atmosphere, allowing for effective contributions to the overall efficiency of IT operations.
Overview
4
4
years of professional experience
Work History
IT Help Desk Support
Universities at Shady Grove
Rockville, MD
01.2022 - Current
- Evaluated software or hardware to recommend improvements or upgrades.
- Provided technical support to users via telephone or remote access.
- Diagnosing and resolving a variety of technical issues affecting network connectivity, system performance, and hardware/software functionality
- Managing and documenting service requests and incidents using Top Desk, a ticketing system, to ensure timely resolution and maintain detailed records of completed works
- Collaborating with various departmental teams to troubleshoot and resolve complex technical problems, ensuring a smooth operation of IT infrastructure across the campus
- Developing and honing advanced customer service communication skills, facilitating clear and effective communication with clients and team members of nine university institutions
- Overseeing and managing Audio-Visual (AV) systems, including maintenance, upgrades, and security, to ensure optimal performance and usability.
Montgomery Can Code
Montgomery College
Rockville, MD
01.2020 - Current
- Lead Instructor
- Teaching the fundamentals of coding using the Swift programming language, a popular language for developing iOS apps, to 30+ middle schoolers
- Creating and implementing effective lesson plans that cover coding concepts such as syntax, loops, and conditionals while ensuring that students remain engaged and motivated
- Instructing students on how to design and create app prototypes, including developing wireframes and user interfaces
- Maintaining a safe and inclusive learning environment that promotes diversity and encourages collaboration and teamwork.
Education
Bachelor of Information Science - Risk Management, Ethics, And Privacy Minor
The University of Maryland
College Park05-2024
Associate of Science - Information Science
Montgomery College
Rockville, MD05-2022
Skills
- Python
- C
- Oracle SQL
- R
- R-Markdown
- Swift
- Power- BI
- Tableau
- Windows OS
- UNIX/Linux
- Microsoft Office (Excel, Word, PowerPoint)
- AV troubleshooting
- Data Analysis
- UX/UI Design
- Problem-Solving
- Communication
- Teamwork
Languages
Persian
Native/ Bilingual
Citizenship
US Citizen
Activities
- Member of Dean's Student Advisory Council
- Member of Information Science Committee
- Member of Ladies in Stem Club
Timeline
IT Help Desk Support
Universities at Shady Grove
01.2022 - Current
Montgomery Can Code
Montgomery College
01.2020 - Current
Bachelor of Information Science - Risk Management, Ethics, And Privacy Minor
The University of Maryland
Associate of Science - Information Science
Montgomery College
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