Eyad Alnahas

• Drive operational efficiency by designing, implementing, and optimizing workflows and procedures.
• Oversee inventory, supply chain coordination, and resource allocation to meet company objectives.
• Manage cross-departmental collaboration to ensure seamless execution of projects.
• Monitor performance metrics, prepare detailed reports, and identify areas for improvement.
• Lead and mentor teams, fostering a culture of accountability and excellence.
• Manage data collection for the updating of metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service.
• Develop, implement, and manage operational processes and systems to ensure efficiency and customer satisfaction.
• Manage the day-to-day operations of the organization.

Maintain records of operational activities.

Analyze data to identify areas for improvement.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Managed and escalated PRI, SIP, and Hosted Voice orders to meet customer deadlines.
• Identified and resolved issues in vendor GUIs through monitoring of queues and order statuses.
• Led cross-functional meetings to coordinate installation cutovers effectively.
• Performed root cause analysis to address invalid and rejected complex orders daily.
• Served as primary contact for escalations, maintaining proactive regional communication.
• Provided troubleshooting support for unexpected situations, engaging appropriate fix agents.
• Managed Salesforce queue and vendor GUIs throughout job completion stages.
• Conducted quality checks for SLAs and service orders, ensuring database accuracy.
• Coordinated with other departments to ensure efficient workflow processes.

• Managed project timelines using industry-standard software tools.
• Coordinated cross-functional teams to ensure project alignment and execution.
• Facilitated stakeholder meetings to gather requirements and provide updates.
• Managed multiple projects with competing deadlines simultaneously.
• Built and established strong partnerships with teams, vendors and contractors.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Led meetings with internal team members, consultants and contractors.
• Identified project needs by reviewing project objectives and schedules.

• Ordered DS1, DS3, and PSTN circuits to support site builds and expansions within assigned area.
• Monitored network performance and identified potential issues proactively.
• Configured and maintained network devices for optimal performance.
• Collaborated with cross-functional teams to implement network upgrades.
• Interacted with LEC and CLECs to secure CFA, DLR, and FOC for orders submitted.
• Executed escalations with access providers to ensure timely delivery of circuits.
• Collaborated with Optimization SME to integrate renewable circuits on Verizon Backbone.
• Updated monthly MRC spreadsheet with projections for Type II and Backbone circuits.
• Maintained accurate inventory and database records to enhance operational efficiency.

• Project focused on migration of telephone numbers formerly owned by Sprint to the Time Warner Cable CLEC Network. This operation group functioned as the chief resolution mechanism to facilitate all CLEC functionalities.
• Escalated and resolved all complex business issues through effective negotiation with clients and stakeholders.
• Acted as a key support contact for external vendors, partners, and service providers in finding the appropriate Time Warner Cable organization to assist with their customers’ issues.
• Facilitated monthly reviews overseeing capacity planning and monitoring server performance and applications to ensure preservation of disk space and execution of CLEC Operations’ system functions.
• Verified point codes for Time Warner Cable subscriptions ported in post migration phase of the GIA project.
• Interfaced directly with CLEC’s and other service providers from the creation of the order to its FOC (Firm Order Commitment), and ultimately through to the establishment of the point of demarcation.
• Prepared on demand reports for upper management encompassing subscription and SPID data, LNP and activation time stamps, LRN specifics, and subscription version IDs and service provider requests.

• Provided 24/7 real-time monitoring of Verizon Avenue data pop sites and network elements.
• Monitored network performance using Verizon's network management tools.
• Diagnosed connectivity issues and escalated problems to senior technicians.
• Assisted in maintaining network equipment in operational condition.
• Collaborated with team members to resolve technical support tickets.
• Documented network changes and updates in the tracking system.
• Conducted routine inspections of network infrastructure components.
• Participated in training sessions on new network technologies and protocols.
• Monitored system performance to ensure availability of services to authorized users.
• Created detailed documentation for all network operations processes and procedures.
• Coordinated with vendors regarding maintenance contracts and service level agreements.
• Implemented changes in the network environment according to change management procedures.
• Assisted technicians and field personnel in testing HSIA equipment and related network devices.
• Wrote and managed trouble tickets in CSG and TBS while maintaining configuration settings.
• Designed and executed network projects, collaborating with engineering team to establish processes.
• Utilized monitoring systems to proactively address conditions affecting customer service.
• Developed and implemented procedures for effective deployment and maintenance operations.

• Conducted first and second level technical analysis for customer issues.
• Performed troubleshooting for DHCP, LAN, BGP, IGP, and DNS, resolving support tickets promptly.
• Coordinated with network operations center, field technicians, and departments to efficiently resolve network issues.
• Identified and documented customer issues, escalating to senior resources when necessary.

• Constructed orders in CSG and assigned DSLAMs inventory efficiently.
• Processed LSR and RBOC escalation procedures to resolve issues promptly.
• Oversaw field technicians, identifying jeopardized orders and prioritizing resolutions.
• Acted as primary contact for carrier relations to address trending issues with RBOC.
• Coordinated inventory levels to ensure timely availability of devices and accessories.
• Assisted in processing customer orders through internal management systems.
• Managed provisioning of telecommunications equipment for customer installations.