Eyana De Loach
Jersey City,NJ
Summary
Motivated student working toward a Masters degree in Psychology. Possess experience in observational and communication skills.. Proven success working within fast-paced, collaborative settings. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to achieve success. Reliable and dedicated worker with an hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Deli Worker
ShopRite
08.2021 - 03.2022
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
Customer Service Representative
Bed Bath & Beyond
06.2019 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Childcare Assistant
Saint Claire's Home For Children
05.2017 - 07.2019
- Enhanced children''s social skills by organizing group activities and fostering positive interactions.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
Nursing Home Volunteer
Joseph's Home Assisted living
04.2017 - 06.2017
- Enhanced resident well-being by providing compassionate companionship and engaging in meaningful conversations.
- Assisted nursing staff with daily tasks, resulting in improved efficiency and care for residents.
- Supported the planning and execution of recreational activities to boost resident morale and social engagement.
- Collaborated with healthcare team members to provide a safe, nurturing environment for all residents.
- Supported needs of 10+ residents under long-term care.
Education
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Wayne, NJ05.2025
Associate of Arts - Psychology
Hudson County Community College
Jersey City, NJ05.2023
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.2018
Skills
- Cleanliness and Sanitation
- Accurate Money Handling
- Complaint Resolution
- Behavior Modeling
- Psychological Assessment
- Research
- Phone Etiquette
- Critical & Analytical Thinking
- Restorative & Reflective Practices
- Computer Skills
- Scheduling & Project Coordination
- Project Leadership
Writing
My writing is used as a way of expressing my thoughts, ideas or even information. It can be be clear, concise and written to target a specific group or spontaneous and explosively filled with communication interpreted by my creative mind.
Languages
English
Native or Bilingual
ASL
Limited Working
Timeline
Deli Worker
ShopRite
08.2021 - 03.2022
Customer Service Representative
Bed Bath & Beyond
06.2019 - 08.2021
Childcare Assistant
Saint Claire's Home For Children
05.2017 - 07.2019
Nursing Home Volunteer
Joseph's Home Assisted living
04.2017 - 06.2017
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Associate of Arts - Psychology
Hudson County Community College
High School Diploma -
William L Dickinson High School
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