Eyana Rutledge

• Greet guests and provide a polished, welcoming first impression in a fine dining environment
• Manage reservations, waitlists, and seating arrangements to optimize guest flow and table turnover
• Coordinated with servers and management to balance sections and streamline service flow, improving overall efficiency
• Coordinate with servers and management to ensure balanced sections and efficient service
• Answer phone inquiries and assist guests with reservations and restaurant information
• Maintained organized host stand, upholding high standards of presentation and hospitality to enhance guest experience
• Educated new hosts on reservation software and customer service techniques on reservation software, phone etiquette, and shift checklist to standardize front-of-house service.
• Trained new hosts on reservation software, phone etiquette, and shift checklist to standardize front-of-house service.

• Manage cash drawer and multiple payment methods (cash, card, mobile)
• Address and resolve customer concerns to ensure positive experiences
• Provide product knowledge and explain menu options and current promotions
• Coordinate with team members to support efficient service during peak periods.
• Maintain sanitation and organization at front counter and dining areas

• Document and maintain project records, creating Standard Operating Procedures (SOPs) to enhance planning and execution processes
• Plan, organize, and track project tasks, timelines, and milestones using Microsoft Excel and Word
• Research vendors and coordinate site visits to get free estimates and evaluate services
• Monitor and track project budgets, providing projections and cost analysis to ensure adherence to financial limits
• Conduct client consultations to understand event goals, theme preferences, guest count, and expectations
• Evaluate venues based on budget, capacity, availability, and location
• Screen photographers, DJs, and cake designers for quality, pricing, and theme fit
• Prepare vendor comparisons detailing services, pricing, and contract terms to facilitate informed decision-making.

• Operated the POS system to process sales and handle payments
• Operated POS system to efficiently process sales and handle payments
• Monitored inventory levels and restocked ingredients and supplies
• Monitored inventory levels and restocked ingredients to ensure product availability
• Maintained cleanliness of kitchen and service areas to uphold health and safety standards.

• Delivered customer support on the sales floor and in fitting rooms
• Provided styling suggestions based on customer preferences and trends.
• Maintained visual merchandising standards and organized product displays
• Operated the POS system for purchases, returns, and exchanges
• Restocked inventory and ensured merchandise was properly tagged and placed

• Delivered guest assistance for ticketing, concessions, and general inquiries
• Scanned tickets and verified patron identification in compliance with company policies
• Processed transactions and balanced cash registers at the end of shifts
• Monitored auditoriums for sound, picture quality, lighting, and audience behavior
• Implemented safety procedures to ensure a secure environment for guests and staff. and anti-piracy guidelines
• Completed daily cleaning, restocking, and facility maintenance tasks.

• Responded to phone inquiries and scheduled events
• Assisted guests with arcade games and provided directions and support
• Supported coordination of private bowling events and group reservations
• Answered phone inquiries promptly, assisting callers with event scheduling. and scheduled events
• Maintained safety and cleanliness standards throughout the facility.

In Progress