Yelena Sverdlova
Managing Director
Linden,New Jersey
Overview
24
24
years of professional experience
Work History
Managing Director
Akam Living Services Inc
03.2022 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
On-Site Account Executive
FIRSTSERVICE RESIDENTIAL NY/MIDBORO MANAGEMENT LLC.
01.2019 - 03.2022
- Planning, controlling, and directing the day-to-day operations of a 279-unit, white glove, high rise, Cooperative in Upper West Side of New York City
- Ensure that the property meets financial objectives
- Responsible for final review of operating statements and monthly financial reports
- Prepare monthly Board Agenda Packages and Minutes
- Actively participate in budget preparation and present the annual budget to the Board of Directors
- Keep track of property financial variance reports
- Constantly seek, evaluate, and execute methods to preserve client cash and capital
- Responsible for building staff development, supervision, training and management
- Conduct thorough interviews for potential building open positions
- Responsible for the coordination of background and drug tests of potential new hires
- Conduct and manage adequate training of new staff members, as well as the ongoing training of existing staff
- Impose progressive disciplinary action if and when required
- Responsible for the development and implementation of building staff work schedules
- Conduct periodic staff performance evaluations
- Develop improvement strategies for the performance of building staff members
- Attend monthly, annual, budget, finance, legal, construction and special meetings
- Inspect property to ensure building operations are performing to standards and procedures
- Oversee building improvement construction and capital improvement projects
- Familiar with critical provisions of client management contracts
- Negotiate contracts
- Oversee building repairs and apartment renovations/alterations
- Handle 24/7 emergency situations and deal with crisis management.
On-Site and Portfolio Account Executive
DOUGLAS ELLIMAN PROPERTY MANAGEMENT
04.2016 - 01.2019
- Planning, controlling, and directing the day-to-day operations of several white glove Cooperatives in New York City
- Responsible for building staff management and replacement if required
- Ensure that all properties meet financial objectives
- Attend monthly, annual, budget, finance, construction, and special meetings
- Conduct site inspections of all properties on a regular basis to ensure building operations are performing according to standards and procedures
- Oversee building improvement construction and capital improvement projects
- Negotiate contracts
- Oversee repairs and apartment renovations/alterations
- Handle 24/7 emergency situations and deal with crisis management.
Portfolio Property Manager
SANDBERG MANAGEMENT
12.2013 - 04.2016
- Planning, controlling, and directing the day-to-day operations of over a dozen landmark and brownstone Cooperative and Condominium buildings in New York City
- Prepare yearly operating budgets and ensure that all properties meet the financial objectives
- Attend monthly and annual meetings
- Ensure that all site operations are following established policies and procedures
- Conduct site inspections of all properties on a regular basis to ensure building operations are performing according to standards and procedures
- Be responsive to all applicable government agency standards and requirements
- Oversee building improvement construction and capital improvement projects
- Handle 24/7 emergency situations and deal with crisis management
- Oversee repairs and apartment renovations/alterations.
Residential Property Manager
FIRST SERVICE RESIDENTIAL/COOPER SQUARE REALTY
10.2008 - 12.2013
- Responsible for the day-to-day operations of multiple hi-rise residential Cooperative buildings
- Prepare yearly operating budgets and ensure adherence to approved budgets
- Work with banks and attorneys to ensure the refinance of Cooperative mortgages meet scheduled deadlines
- Monitor all monthly collections, expenditures, and payroll
- Arrange, attend, and take notes at monthly and annual board meetings
- Supervise qualified teams of maintenance staff in order to promote efficient and cost-effective operations
- Establish and maintain open, positive relationships at all times with shareholders, unit owners, tenants and board members to ensure that all services and needs are met
- Negotiate service contracts with vendors to achieve the highest level of performance
- Assure that appropriate insurance requirements are in place for all properties
- Bear primary responsibility for the maintenance of all site-specific documentation, certificate renewals and violation correction
- Ensure that all site operations are following established policies and procedures
- Conduct site inspections of all properties on a regular basis to ensure building operations are performing according to standards and procedures
- Oversee building improvement construction and capital improvement projects
- Handle 24/7 emergency situations and deal with crisis management
- Oversee repairs and apartment renovations/alterations.
Residential Property Manager
ANDREWS BUILDING CORP.
11.2005 - 10.2008
- Manage the day-to-day operations of multiple Cooperative and Condominium buildings in Downtown, New York City (SOHO and NOHO)
- Prepare yearly budget and ensure adherence to finalized board approved budget
- Arrange, attend and document monthly and annual board meetings
- Create monthly reports and present at Board Meetings
- Negotiate all service contracts and handle emergency situations
- Oversee capital improvements and resident improvement construction projects
- Inspect all properties on a regular basis to ensure building operations are performing according to standards and procedures
- Provide the highest level of customer service to unit owners, shareholders and residents.
Assistant Property Manager
Jalen Management Company
08.2000 - 11.2005
- Manage several Cooperative complexes in Staten Island, New York
- Reconcile bank statements for all Rental, Cooperative and Condominium properties managed by Jalen Management Co
- Maintain high service satisfaction by cultivating and maintaining ethical, professional and courteous relations with residents and contractors
- Oversee repairs and handle emergency situations
- Communicate with residents, complete questionnaires in a timely manner, prepare and distribute memos, notices and other correspondences
- Prepare and distribute Monthly Reports to all Board of Directors and Managers.
Education
BACHELOR’S DEGREE IN ECONOMICS - undefined
THE COLLEGE OF STATEN ISLAND
01.2010
ASSOCIATES DEGREE IN BUSINESS MANAGEMENT - undefined
THE COLLEGE OF STATEN ISLAND
08.2008
Skills
- Project Planning & Coordination
- Contracted Services
- Building, Staff & Resident Issues
- Vendor Management
- Financial Budgeting
- Insurance Compliance
- Results-driven
- Solid verbal, written communication, leadership and presentation skills
- Excellent interpersonal, organizational, supervisory and managerial skills
- Possess the ability to work with union and non-union employees
- Dependable and self-motivated with a high degree of collaborative work integrity
- Proven ability to effectively handle heavy workloads and multi-task levels of management responsibility with minimal direction
- Mentoring and training
- Contract Management
- Negotiation
- Project Management
- Staff Management
- Client Relationships
- Team Collaboration
- Cost Reduction
- Budget Management
- Budget Development
- Project Planning & Coordination
References
REFERENCES FURNISHED UPON REQUEST
Languages
Russian
Native or Bilingual
Timeline
Managing Director
Akam Living Services Inc
03.2022 - Current
On-Site Account Executive
FIRSTSERVICE RESIDENTIAL NY/MIDBORO MANAGEMENT LLC.
01.2019 - 03.2022
On-Site and Portfolio Account Executive
DOUGLAS ELLIMAN PROPERTY MANAGEMENT
04.2016 - 01.2019
Portfolio Property Manager
SANDBERG MANAGEMENT
12.2013 - 04.2016
Residential Property Manager
FIRST SERVICE RESIDENTIAL/COOPER SQUARE REALTY
10.2008 - 12.2013
Residential Property Manager
ANDREWS BUILDING CORP.
11.2005 - 10.2008
Assistant Property Manager
Jalen Management Company
08.2000 - 11.2005
BACHELOR’S DEGREE IN ECONOMICS - undefined
THE COLLEGE OF STATEN ISLAND
ASSOCIATES DEGREE IN BUSINESS MANAGEMENT - undefined
THE COLLEGE OF STATEN ISLAND
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