Eyanna Alexander
Louisville
Summary
Offering excellent communication skills and ability to quickly learn new concepts and processes. Contributes strong understanding of customer service principles and ability to manage financial transactions accurately. Ready to use and develop analytical skills and customer service abilities in Desired Position role.
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Overview
9
9
years of professional experience
Work History
Early Childhood Educator
Victoria’s Dream Academy
07.2024 - Current
- Created individualized learning strategies to accommodate various abilities such as socio-emotional and gross motor skills.
- Maintained and fostered positive and constructive interactions with families, staff and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Customer Service Representative
Chewy
07.2022 - 07.2024
- Assisted customers in selecting appropriate pet products.
- Resolved customer inquiries by effectively determining appropriate solutions for membership-related issues.
- Managed high volumes of inbound calls daily, ensuring prompt and professional customer interactions.
Benefits Services Specialist
ADP Louisville - Bluegrass
08.2020 - 03.2022
- Provided policy and insurance enrollment information to members
- Answered general questions regarding healthcare benefits
- Maintained confidentiality with HIPAA
- Answered inbound calls and solved issues efficiently
- Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions
Benefits Verification Specialist
Amerisource Bergen
11.2019 - 02.2020
- Verified general health benefits for eligibility
- Performed outbound calls and used Microsoft Excel for input of patients information
- Acknowledged and maintained confidentiality with HIPAA
Senior Call Center Representative (Promoted)
Teleperformance
05.2019 - 11.2019
- Assisted representatives by answering questions, responding to inquiries, and handling phone requests in an average of seven minutes
- Spoke with representatives about their customers' concerns about products or services in order to resolve issues
- Described and explained details about debit and credit card options to inform customers and guide financial decisions
- Averaged about 150 calls, emails, per day, answering customer and representative questions, solving problems, and providing accurate information
- Maintained financial confidentiality at all times
- Summarized and notated calls with important and detailed information after each call made
Inbound Call Center Representative
Teleperformance
01.2019 - 05.2019
- Quickly investigated and resolved customer complaints and inquiries regarding bank accounts and debit cards
- Maintained confidentiality for each bank account worked on
- Routed incoming calls to the most qualified persons and departments within the company
Customer Service Representative
Alorica
01.2016 - 01.2017
- Interacted with customers who had technological mishaps, and ensuring they understood the products that were bought
- Assessed customer needs based on words and tone of voice to determine the best action to take for customer retention
- Directed inbound calls to appropriate departments or management as needed
- Educated customers about promotions to increase sales
Education
High School -
Valley High School
Louisville, KY01.2015
Skills
- Software sufficient
- HIPAA Compliant
- Data Entry
- Play-based learning
- Problem-solving
- Classroom management
- Relationship building
- Documentation and record keeping
- Safety awareness
- Active listening
Timeline
Early Childhood Educator
Victoria’s Dream Academy
07.2024 - Current
Customer Service Representative
Chewy
07.2022 - 07.2024
Benefits Services Specialist
ADP Louisville - Bluegrass
08.2020 - 03.2022
Benefits Verification Specialist
Amerisource Bergen
11.2019 - 02.2020
Senior Call Center Representative (Promoted)
Teleperformance
05.2019 - 11.2019
Inbound Call Center Representative
Teleperformance
01.2019 - 05.2019
Customer Service Representative
Alorica
01.2016 - 01.2017
High School -
Valley High School
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