Eyannah Gittens
NJ
Summary
Proactive Cash Processor and Retail Sales Associate with diverse experience in customer service, security, and concierge roles. Improved cash handling efficiency and enhanced customer satisfaction through meticulous attention to detail and effective communication. Skilled in cash handling, data entry, and problem-solving, bringing strong work ethic and dedication to every task.
Overview
4
4
years of professional experience
Work History
Cash Processor
Brinks Cash Logistics
06.2023 - 07.2024
- Served as a point of contact for client inquiries and concerns, providing timely resolution and ensuring ongoing trust in the organization''s cash processing services.
- Improved cash processing efficiency by implementing streamlined procedures and organizational systems.
- Participated in internal audits as needed, demonstrating commitment to transparency and accountability within the organization''s cash-handling practices.
- Reduced errors in cash handling through meticulous attention to detail and thorough reconciliation processes.
Retail Sales Associate
Target
11.2022 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Security Officer
Triangle Distribution
05.2022 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
Concierge
Adamas Building Services
02.2022 - 10.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Sales Associate
Victra Verizon Wireless
06.2021 - 12.2021
- Maintained an organized call log system for efficient follow-ups on leads and callbacks.
- Increased customer satisfaction by addressing and resolving phone inquiries promptly and professionally.
- Consistently met or surpassed daily call quotas by prioritizing tasks effectively throughout the workday.
- Retained existing clients through relationship-building efforts focused on delivering consistently excellent service.
- Boosted sales revenue by utilizing effective communication skills to present products to potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Sales Associate
AT&T
09.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to achieve monthly sales targets.
Education
No Degree - Physician Tech
Berkeley College
Little Falls, NJ04.2019
High School Diploma -
Henry Snyder High School
Jersey City, NJ06.2017
Skills
- Workplace Safety
- Cash handling expertise
- Stress Tolerance
- Data entry proficiency
- Cash Processing Equipment
- Customer Service
- Strong Work Ethic
- Excellent Multitasking
- Guest Services
- Hospitality
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
Timeline
Cash Processor
Brinks Cash Logistics
06.2023 - 07.2024
Retail Sales Associate
Target
11.2022 - 04.2023
Security Officer
Triangle Distribution
05.2022 - 11.2022
Concierge
Adamas Building Services
02.2022 - 10.2022
Sales Associate
Victra Verizon Wireless
06.2021 - 12.2021
Sales Associate
AT&T
09.2020 - 03.2021
No Degree - Physician Tech
Berkeley College
High School Diploma -
Henry Snyder High School
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