Eyannisi Pedraza
Brooklyn
Summary
Dependable customer service oriented professional with 5+ years of experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Soccer Post
02.2024 - 06.2024
- Developed strong product knowledge, enabling effective communication with customers about features and benefits of various footwear options.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, resulting in repeat business.
- Handled returns and exchanges professionally while adhering to company policies and maintaining customer satisfaction.
- Collaborated with team members to achieve monthly sales targets, fostering a positive working atmosphere.
- Exceeded daily personal sales goals by engaging potential buyers on the sales floor and offering tailored recommendations based on individual needs.
- Assisted in inventory management tasks, ensuring accurate stock levels for efficient store operations.
Retail Associate
Nolitamarket.nyc
New York, NY
02.2023 - 01.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Front Desk Receptionist
Hudson River Radiology
Jersey City, NJ
03.2020 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
Floor Sales Associate
Bath and Body Works
Jersey City, NJ-East Rutherford, NJ
01.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Union City High School
06.2020
Timeline
Retail Sales Associate
Soccer Post
02.2024 - 06.2024
Retail Associate
Nolitamarket.nyc
02.2023 - 01.2024
Front Desk Receptionist
Hudson River Radiology
03.2020 - 12.2022
Floor Sales Associate
Bath and Body Works
01.2018 - 03.2020
High School Diploma -
Union City High School