Kylee Worrell

• Assisted customers with product selection, enhancing overall shopping experience.
• Maintained organized product displays to promote seasonal items effectively.
• Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
• Trained new associates on store policies and customer service best practices.
• Maintained cleanliness and sanitation standards throughout food preparation and service areas.
• Assisted with inventory management by restocking supplies and monitoring expiration dates.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
• Collaborated with kitchen staff to ensure timely food preparation and presentation standards.
• Greeted customers and helped with product questions, selections, and purchases.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

As part of my education for my CMA certificate I completed 220 hours of work experience. I completed my internship at Lancaster General Health Ephrata Urgent Care. I was there for seven weeks and learned how a fast paced facility operates. I learned not only the general duties of a CMA but how to effectively work as a team and communicate with others to ensure things run smoothly.

• Administered patient vaccinations and assisted with immunization records.
• Prepared examination rooms, ensuring cleanliness and availability of necessary supplies.
• Collected and analyzed patient vitals to support accurate diagnosis and treatment plans.
• Educated patients on treatment plans, medications, and preventative care strategies.
• Assisted physicians during examinations by documenting procedures and outcomes promptly.
• Managed electronic health records systems to ensure data accuracy and compliance with regulations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.