Eydie Goulding
Starbucks
Forsyth,GA
28
years of professional experience
Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Organized self starter with attention to detail and extensive customer service background. Works well in fast-paced, and deadline-oriented environments individually or as part of a team. Proficient in a wide variety of computer software applications with talent for quickly mastering new technology. Customer-oriented. Active listening skills. Bank deposit procedures. Credit card transactions. Retail sales. Computer literate. POS systems knowledge. Motivated team player. Excellent customer service skills. Detail-oriented.
Strategic thinker. Mathematical aptitude.
Work History
Shift Supervisor
4 Years 10 Months- Operated cash register for cash, check, and credit card transactions.
- Oversaw daily operations to uphold high standards of customer service and product quality.
- Assisted in training and mentoring new baristas to promote skill development and compliance with company policies.
- Addressed customer complaints swiftly to improve satisfaction and loyalty through effective solutions.
- Executed store opening and closing procedures and balanced cash registers.
- Handled cash management processes accurately to minimize discrepancies in financial transactions.
- Optimized operations during peak hours through effective resource and staff management.
- Maintained clean and organized production areas to prevent hazards and work delays.
- Increased team productivity by implementing efficient task distribution.
Print Services Supervisor
9 Years- Worked with the management team to implement the proper division of responsibilities.
- Trained new hires in the copy and print department.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Generated repeat business through exceptional customer service.
- Worked in Adobe InDesign, Photoshop, Publisher and Acrobat.
- Operated a cash register for cash, check and credit card transactions.
- Answered customer telephone calls promptly and in an appropriate manner.
Office Manager
4 Years 6 Months- Processed accounts receivable and accounts payable for the booster club.
- Worked with the management team to implement the proper division of responsibilities.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Answered customer telephone calls promptly and in an appropriate manner.
Office Clerk / Para-Professional / Food Service Assistant
9 Years 10 Months- Registered new students.
- Processed attendance records.
- Answered and managed incoming and outgoing calls.
- Opened and properly distributed incoming mail.
- Created, indexed and maintained student records.
- Assisted the classroom teacher daily.
- Led small group instruction.
- Prepared instruction materials.
- Performed monetary and bookkeeping duties in absence of kitchen manager.
- Operated touch screen POS register in cash and check transactions.
- Prepared food in compliance with recipes, portioning, cooking and waste control guidelines.
Education
High School Diploma
Skills
Customer-oriented
Active listening skills
Credit card transactions
POS systems knowledge
Proficient in cash management
Computer literate
Skilled problem solver
Personable
Motivated team player
Trusted key holder
Quick learner
Timeline
Shift Supervisor
Starbucks
08.2021 - 06.2026Read More
Print Services Supervisor
Office Depot
08.2012 - 08.2021Read More
Office Manager
TNT All Stars
06.2008 - 12.2012Read More
Office Clerk / Para-Professional / Food Service Assistant
Cobb County School District
08.1998 - 06.2008Read More
Cross Keys High School
High School Diploma
Read More