Eylin Olivares
EWING TOWNSHIP,NJ
Summary
Detail-oriented professional with extensive experience in managing product operations and cross-functional teams. Skilled in resource allocation, compliance with Service Level Agreements, and proactive problem-solving, contributing to timely product launches and improved operational efficiency.
Overview
14
14
years of professional experience
Work History
Product Operations Coordinator
Educational Testing Services, ETS
03.2011 - 07.2025
- Coordinated cross-functional teams to streamline product launch processes, enhancing collaboration and efficiency.
- Managed scheduling and logistics for testing operations, ensuring optimal resource allocation and adherence to timelines.
- Developed and maintained standard operating procedures to improve consistency and accuracy in product operations.
- Responds to Raters, Score Leaders, and Contact Score Leader emails and phones inquiries for the Test of English as a Foreign Language Internet-Based Test (TOEFL-iBT), and TOEFL Essentials.
- Role requires to be proactive in matters in a professional manner to provide relevant and accurate response according to records.
- Perform productive work under pressure of deadlines, can handle last minutes requests, able to multi-task, enter/approve/verify payroll records for raters, Scoring Leaders (SLs), Content Scoring Leaders (SLs) accordingly, and prioritize daily work assignments.
Subject Coordinator
Education Testing Service - ETS
03.2011 - 07.2025
- Coordinated Rater Management schedules to ONE system for Chief Reader (CR), Chief Reader Designate (CRD), Assistant to the Chief Reader (ACR), Exam Leaders (ELs), Question Leaders (QLs), Table Leaders (TLs), Readers, and Table Leaders Distribute (TL-Ds), ensuring efficient resource allocation and adherence to timelines.
- Responds to CR, CRD, ACR, ELs, QLs, TLs, TL-Ds, and Readers emails, payroll, and phone inquiries on protocols and procedures in a timely manner.
- Perform productive work under pressure of deadlines, can handle last minutes invitation cancellation requests, able to multi-task, enter payroll for ACR, ELs, QLs, TLs, and TL-Ds, verify payroll records for Leaders and Readers, denied any payroll records for CR and CRD.
- Confirming that the sample selection queues are clear in the ONE system. Keeping the Chief Reader informed of the queue status.
- Traveling to a convention center in different status.
Education
High School Diploma -
Hightstown High School
Hightstown, NJSkills
- Forecasting and planning
- Product launches
- End-to-end product lifecycle management
- Expertise in monitoring and ensuring compliance with Service Level Agreements (SLAs)
- Collaborated with cross-functional teams ensuring high service quality and timely delivery
- Managed operational aspects of product expenses, with a focus on understanding cost drivers and controlling expenses to support the achievement of surplus targets
- Proven ability to identify issues early, escalate effectively, and seek guidance to resolve operational challenges
- Adherence to legal, regulatory, and ethical standards in all aspects of work
Languages
Spanish
Native or Bilingual
English
Timeline
Product Operations Coordinator
Educational Testing Services, ETS
03.2011 - 07.2025
Subject Coordinator
Education Testing Service - ETS
03.2011 - 07.2025
High School Diploma -
Hightstown High School