Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
EYLIN L VALDERRAMA ZARATE

EYLIN L VALDERRAMA ZARATE

Potomac,MD

Summary

  • Bilingual Medical Laboratory Scientist, Health Audit Specialist, Master's student in Health Management and Policies. I have extensive experience in organizational, social, and healthcare settings. I have knowledge and experience in management, strategy, empowerment, and integrated management systems. I have the ability to implement institutional policies, enabling independent, rapid, and timely decisions, which guarantee the performance of my role and the success of the company. I have analytical, planning, and problem-solving skills, interpretive skills, innovation, adaptability to change, and teamwork skills. I am willing to question, contradict, and provide objective justifications.
  • I have extensive knowledge of Quality and experience in generating internal dynamics for structuring Quality Management systems under ISO 9001:2015 and ISO 17025 standards.
  • Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Human Resources Assistant

Red Coach Inn
08.2023 - Current
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Organized new employee orientation schedules for new hires.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Managed confidential employee records, safeguarding personal and professional information.
  • Improved hiring quality by developing detailed job descriptions and selection criteria.
  • Helped employees register for benefits programs using online portals.

Quality Coordinator

Biotecnologia Y Genetica S.A.S - IPS
01.2022 - 06.2023
  • Advise the General Management on planning, organization, and strategic direction.
  • Advise and monitor the entire Mandatory Quality Assurance System.
  • Structure and certify the Quality Management System under ISO 9001:2015 and ISO 17025:2017 standards.
  • Advise on and open and close six locations nationwide, processing registration and requesting authorization visits.
    As well as accompanying authorization visits by the various health departments.
  • Advise on the management of the Environmental Management System within the institution.
  • Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
  • Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
  • Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
  • Reduced non-conformances with thorough root cause analysis and effective corrective actions.
  • Assisted with quality control audits.
  • Implemented corrective action plans to address any identified deficiencies in the manufacturing process, reducing instances of defective products reaching customers'' hands.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Maintained open communication channels between departments so that any issues could be quickly addressed before affecting overall product quality.
  • Analyzed quality and performance data to support operational decision-making.
  • Conducted regular audits to maintain adherence to ISO 9001 standards and regulations.
  • Coordinated with production teams to implement preventive maintenance strategies that reduced downtime and improved equipment reliability.
  • Trained team members on quality assurance best practices, enhancing their understanding of the importance of maintaining high-quality standards.
  • Monitored supplier performance to ensure timely delivery of high-quality materials while meeting cost objectives.

Coordinator of the Public Health Laboratory

Caqueta Public Health Laboratory
05.2021 - 12.2021
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
  • Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Maintained high levels of laboratory safety by adhering to strict guidelines and conducting regular safety audits.
  • Maintained confidentiality and professionalism by following strict HIPAA guidelines when handling patient information and test results.
  • Enhanced laboratory efficiency by implementing standardized testing procedures and protocols.
  • Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
  • Managed inventory effectively, reducing waste while maintaining adequate stock levels for uninterrupted lab operations.
  • Mentored new staff members, providing training on laboratory techniques and best practices for efficient workflow management.
  • Participated in interdisciplinary team meetings, sharing insights from lab findings to inform treatment decisions.
  • Collaborated with healthcare professionals to provide comprehensive patient care and improve treatment outcomes.
  • Promoted a culture of continuous improvement within the lab by identifying opportunities for process optimization and championing change initiatives.
  • Participated in external audits, demonstrating compliance with national laboratory standards.
  • Coordinated with hospital departments to ensure seamless integration of laboratory services.
  • Implemented continuous education programs for laboratory staff, keeping them abreast of latest scientific developments.

Quality Coordinator

Biotecnologia Y Genetica S.A.S - IPS
08.2018 - 05.2021
  • Advise the General Management on planning, organization, and strategic direction.
  • Structure and certify the Quality Management System under ISO 9001:2015 and ISO 17025:2017 standards.
  • Monitor and report quality indicators to the Superintendency of Health.
  • Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
  • Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
  • Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
  • Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
  • Reduced non-conformances with thorough root cause analysis and effective corrective actions.
  • Assisted with quality control audits.
  • Implemented corrective action plans to address any identified deficiencies in the manufacturing process, reducing instances of defective products reaching customers'' hands.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Analyzed quality and performance data to support operational decision-making.
  • Conducted regular audits to maintain adherence to ISO 9001 standards and regulations.
  • Trained team members on quality assurance best practices, enhancing their understanding of the importance of maintaining high-quality standards.
  • Collected and analyzed data and initiated improvements to increase security and performance.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Established and tracked quality department goals and objectives.
  • Implemented new quality assurance and customer service standards.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.

Coordinator Phlebotomist

Colsubsidio
11.2017 - 07.2018
  • Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
  • Streamlined workflow by implementing innovative processes and procedures.
  • Developed strong relationships with patients by fostering trust during the blood collection process.
  • Contributed to a positive workplace culture through active engagement in team meetings and events.
  • Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
  • Implemented best practices for specimen handling to minimize contamination risks.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Organized daily work based on collection priority.
  • Conducted venipuncture and other CT procedures.
  • Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
  • Enhanced patient experience by providing efficient and accurate blood collection services.
  • Coordinated with hospital departments to streamline interdepartmental communication and collaboration efforts.
  • Collaborated with medical staff to ensure timely processing of specimens for accurate diagnoses.
  • Reduced wait times for patients through effective scheduling and resource management.
  • Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Participated in quality assurance and competency assessment initiatives.
  • Verified proper storage and transportation of specimens to laboratories.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Assisted in training and onboarding new phlebotomists.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

Patient Safety Leader

Police Department of Health
04.2017 - 11.2017
  • Collaborated with interdisciplinary teams to create a culture of safety and accountability across the organization.
  • Enhanced patient safety by implementing effective risk management strategies and protocols.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Medical Laboratory Scientist

Military Hospital
08.2013 - 12.2014
  • Performed pre-analytical, analytical and post-analytical processing procedures.
  • Documented test results using computerized and manual transcription methods.
  • Maintained high levels of laboratory safety by adhering to strict guidelines and conducting regular safety audits.
  • Maintained confidentiality and professionalism by following strict HIPAA guidelines when handling patient information and test results.
  • Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
  • Enhanced laboratory efficiency by implementing standardized testing procedures and protocols.
  • Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
  • Managed inventory effectively, reducing waste while maintaining adequate stock levels for uninterrupted lab operations.
  • Mentored new staff members, providing training on laboratory techniques and best practices for efficient workflow management.
  • Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Ensured compliance with regulatory standards by staying current with industry developments and updating policies accordingly.
  • Analyzed testing results based on established indicators, submitting findings to central lab database.
  • Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
  • Developed and implemented quality control system for reagent preparation, significantly reducing errors.
  • Streamlined workflow by maintaining a well-organized and efficient work environment.
  • Increased patient satisfaction through timely and accurate diagnostic results.
  • Reduced errors in test results by implementing rigorous quality control measures.
  • Collaborated with healthcare professionals to provide comprehensive patient care and improve treatment outcomes.
  • Implemented continuous education programs for laboratory staff, keeping them abreast of latest scientific developments.
  • Conducted root cause analysis to enhance quality and laboratory processes.

Medical Laboratory Scientist

E.S.E Hospital Maria Inmaculada
05.2012 - 07.2012
  • Performed pre-analytical, analytical and post-analytical processing procedures.
  • Documented test results using computerized and manual transcription methods.
  • Maintained high levels of laboratory safety by adhering to strict guidelines and conducting regular safety audits.
  • Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
  • Maintained confidentiality and professionalism by following strict HIPAA guidelines when handling patient information and test results.
  • Enhanced laboratory efficiency by implementing standardized testing procedures and protocols.
  • Increased patient satisfaction through timely and accurate diagnostic results.
  • Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
  • Managed inventory effectively, reducing waste while maintaining adequate stock levels for uninterrupted lab operations.
  • Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
  • Performed and documented accurate transfusion reaction investigations.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Analyzed testing results based on established indicators, submitting findings to central lab database.
  • Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
  • Reduced wastage of laboratory supplies by implementing inventory management system.
  • Contributed to public health initiatives by conducting epidemiological surveillance testing.
  • Implemented continuous education programs for laboratory staff, keeping them abreast of latest scientific developments.
  • Performed data analysis and interpretation of results from clinical trials and epidemiological studies.
  • Analyzed cultures using molecular-based and biochemical techniques.
  • Utilized molecular and genetic techniques to detect and diagnose diseases.
  • Measured and assessed antibodies in blood to indicate conditions.

Education

Master of Science - Health Management And Policies

Jorge Tadeo Lozano University
Bogota, Colombia

Specialist - Health Audit

Santo Tomas University
Bogota, Colombia
01.2013

Bachelor in Medical Laboratory Science -

Catholic University of Manizales
Manizales, Colombia
01.2012

High School Diploma -

Los Andes
Florencia, Colombia
01.2006

Skills

  • Administrative skills
  • Conflict management
  • Effective planning
  • Laboratory safety protocols
  • Team management
  • Safety regulations
  • Laboratory management
  • Quality control management
  • Assay development
  • Problem-solving abilities
  • Effective communication
  • Adaptability and flexibility

Accomplishments

  • Supervised team of 20 staff members.
  • Certify the Laboratory's Quality Management System under ISO 9001:2015 and ISO 17025
  • Collaborated with team of 20 in the development of construction of the Departmental Public Health Laboratory

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Human Resources Assistant

Red Coach Inn
08.2023 - Current

Quality Coordinator

Biotecnologia Y Genetica S.A.S - IPS
01.2022 - 06.2023

Coordinator of the Public Health Laboratory

Caqueta Public Health Laboratory
05.2021 - 12.2021

Quality Coordinator

Biotecnologia Y Genetica S.A.S - IPS
08.2018 - 05.2021

Coordinator Phlebotomist

Colsubsidio
11.2017 - 07.2018

Patient Safety Leader

Police Department of Health
04.2017 - 11.2017

Medical Laboratory Scientist

Military Hospital
08.2013 - 12.2014

Medical Laboratory Scientist

E.S.E Hospital Maria Inmaculada
05.2012 - 07.2012

Master of Science - Health Management And Policies

Jorge Tadeo Lozano University

Specialist - Health Audit

Santo Tomas University

Bachelor in Medical Laboratory Science -

Catholic University of Manizales

High School Diploma -

Los Andes

Similar Profiles

CREATE PROFILE
EYLIN L VALDERRAMA ZARATE