EYNER CANDA
West Hollywood
Summary
Strategist, dynamic and operationally sharp. Proven experience at an Emmy award-winning company. Unafraid to make bold moves.
Overview
9
9
years of professional experience
Work History
Digital Operations Manager
NIKE INC.
01.2022 - 09.2025
- Established global confidential and embargo date strategy, improving on-time digital activations close to 100%
- Implemented automations that reduced manual intervention by 4 to 5 cross-functional teams
- Supported 8 geo teams serving 190 countries to deliver timely consumer experiences
Senior Help Desk Analyst
Blue Shield of California
07.2020 - 01.2022
- Managed escalations with a successful rate of 8/10
- Built a workbook for call handling and de-escalation process
- Troubleshoot IT inquiries by providing step by step guidance for system and online applications
Administrative and Operations Manager
Luxury Interiors LLC/ YouRent
02.2017 - 05.2020
- Supported internal financial audits
- Implemented operating procedures (Team coaching) and website operational restructure
- Negotiated discounts with vendors, reducing 22% of project costs.
Education
Associate degree - Physics
Miami Dade College
Miami, FL05-2021
Bachelor - Marketing
Universidad De Managua
Nicaragua12-2009
Skills
- E-commerce operations management
- Decision-making
- Time management
- Customer service
- Staff training and development
- Strategic planning
- Project management
- Regulatory compliance
- Cross-functional team management
Languages
Spanish
Native or Bilingual
WHO AM I OUTSIDE OF WORK?
Health-conscious and detail-driven, passionate about fitness, nutrition, and continuous self-improvement. Whether optimizing a project or picking the best ingredients at the grocery store, excellence is always in the details.
Extra Mile Award | Nike Inc | 2023
Recognition for individual contribution and delivering operational excellence for Nike Direct
Timeline
Digital Operations Manager
NIKE INC.
01.2022 - 09.2025
Senior Help Desk Analyst
Blue Shield of California
07.2020 - 01.2022
Administrative and Operations Manager
Luxury Interiors LLC/ YouRent
02.2017 - 05.2020
Associate degree - Physics
Miami Dade College
Bachelor - Marketing
Universidad De Managua