Tyler Beers
Carlisle,PA
Summary
Results-driven Digital Operations Manager with expertise in e-commerce operations, social media management, and fulfillment. Proven ability to enhance customer engagement and streamline inventory processes.
Overview
4
4
years of professional experience
Work History
Digital Operations Manager
3R Precious Metals Inc.
Carlisle, PA
12.2024 - Current
- Managed Facebook and Instagram, creating daily content showcasing vintage jewelry, diamonds, gold pieces, promotions, and store events
- Hosted and co-managed live Whatnot auction streams, presenting inventory, engaging customers, and driving real-time sales
- Oversaw fulfillment of approximately 150 orders per week, ensuring accurate, timely shipping and resolving customer issues
- Handled and tracked roughly $400K in fine jewelry, including diamonds and gold, maintaining careful inventory control
- Supported in-store operations including sales assistance, POS transactions, jewelry cleaning, and visual merchandising
- Processed payroll for three months and managed supply ordering and tracking for five months
- Set up computer systems and provided ongoing technical support for POS, livestreaming, and daily business operations
Data Entry - Tax Documents
Barbush Hoffman Short
Camp Hill, PA
03.2025 - 04.2025
- Scanned, sorted, and entered tax documents into the Drake tax system.
- Organized and archived financial records for efficiency.
- Assisted with tax preparation and document management
Data Entry / Content Rater
Telus International Inc.
Remote
01.2024 - 11.2024
- Assessed online search engine results to enhance quality.
- Enter data into raterhub to progress search engine accuracy .
- Developed New skills in data entry and data quality.
Customer Service Representative
Delta Dental of Pennsylvania
Remote
08.2022 - 11.2022
- Maintained knowledge of Customer insurance policies to help communicate account information and balances to customers in a secure organized environment.
- Met Daily customer service quotas while still focusing on quality and thoroughly helping the customer.
- Developed effective strategies to research issues and concerns the customer had to better understand the root cause of the problem.
Education
Active Enrolment - Cyber Security
Harrisburg Area Community College
06-2028
Certificate - Ask Questions To Make Data-Driven Decisions
Coursera
06-2024
Certificate - Foundations: Data, Data, Everywhere
Coursera
09-2023
High School Diploma -
Insight PA Cyber Charter School
Exton, PA06-2022
Skills
- E-Commerce Operations & Order Fulfillment
- Social Media Management (Facebook, Instagram, Meta Business Suite)
- Shipping, Logistics & Inventory Handling
- Point-of-Sale Systems & Cash Handling
- Data Entry, Records Management & Payroll Support
- Customer Service
- Google Workspace (Docs, Sheets, Drive)
- Microsoft Office (Word, Excel)
Timeline
Data Entry - Tax Documents
Barbush Hoffman Short
03.2025 - 04.2025
Digital Operations Manager
3R Precious Metals Inc.
12.2024 - Current
Data Entry / Content Rater
Telus International Inc.
01.2024 - 11.2024
Customer Service Representative
Delta Dental of Pennsylvania
08.2022 - 11.2022
Active Enrolment - Cyber Security
Harrisburg Area Community College
Certificate - Ask Questions To Make Data-Driven Decisions
Coursera
Certificate - Foundations: Data, Data, Everywhere
Coursera
High School Diploma -
Insight PA Cyber Charter School