Cybersecurity student (B.S., WGU, Dec 2025) with 3 yrs e‑commerce IT ops experience; seeking hands‑on security internship to apply network‑hardening and incident‑response skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Operations Manager
Belmont Leather Company
Clifton, NJ
01.2021 - Current
Grew customer base 50% by expanding catalog from 300 to 900 SKUs and opening ten new B2B partnerships.
Optimized e-commerce strategies, leading to a 250% increase in online sales for two consecutive years.
Deployed Ubiquiti network and camera surveillance solution, enhancing operational security and monitoring capabilities by conducting a thorough site assessment, configuring network settings, and training staff.
Managed TrueNAS server setup, ensuring data integrity and accessibility by implementing a robust backup schedule, configuring SMB shares for efficient data access, and monitoring system performance.
Strengthened network defense with ESET Cloud Protect integration, safeguarding against potential cybersecurity threats through comprehensive threat analysis, system hardening, and continuous monitoring.
IT Help Desk Technician & Media Services Specialist
Southern New Hampshire University
Manchester, NH
09.2016 - 05.2018
Provided comprehensive technical support to over 200 users including software installation, troubleshooting, and hardware issue resolution, ensuring minimal downtime and enhanced user experience.
Conducted virus removal and installed essential security software on student devices, enforcing cybersecurity protocols and ensuring secure network access.
Assisted in the deployment and maintenance of classroom technology, including projectors, computers, and audio systems, ensuring seamless operation.
Coordinated with the network team to troubleshoot and resolve connectivity issues, enhancing overall network stability and performance.