Eyorusalem Tadesse
Lynnwood,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Senior Home Management
Senior Living
Portland , Oregon
12.2022 - 08.2024
- Taking residence to appointment
- Scheduling doctor appointment
- Meal prep
- Documenting medication
- Driving residence to activities
- keeping up with goals, documenting residence daily /weekly log
Customer Service Representative
PACCAR
Seattle , Washington
02.2019 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Representative Clerk
Safeway
Edmonds, Washington
01.2018 - 07.2019
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Answered phone calls and directed them to appropriate personnel.
Education
Customer Service
Year Up
Seattle, WA06-2022
Skills
- Information Security
- Scheduling
- Report Generation
- Data Collection
- Call Management
- Appointment Scheduling
- Positive and professional
Timeline
Senior Home Management
Senior Living
12.2022 - 08.2024
Customer Service Representative
PACCAR
02.2019 - 10.2021
Representative Clerk
Safeway
01.2018 - 07.2019
Customer Service
Year Up