EYOUEL MELAKU
Dumfries,VA
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
11
11
years of professional experience
Work History
IT Support Specialist
CaseGuard
05.2023 - Current
- Used ticketing systems to manage and process support actions and requests
- Created help desk tickets, troubleshoot, and resolved desktop issues
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Determined hardware and network system issues using proactive troubleshooting techniques
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes
- Updated, tested, and identified bugs in software to safeguard against security flaws
- Offered new customers training to reduce frustration and improve customer satisfaction.
DIGITAL ANALYST & MULTIMEDIA SPECIALIST
International Ethiopian Evangelical Church
02.2013 - Current
- Proficiently manage and provide IT support services with a focus on SalesForce, ensuring seamless operations for CaseGuard and its clients
- Conducted thorough malware analysis for IEEC's digital resources
- Demonstrated exceptional organization and time management skills
- Met budget targets through optimal format, content, and medium selection
- Supported live events with precise control over lighting, sound, and video streaming
- Diagnosed and resolved AV equipment and media management system issues
- Established and managed IEEC's social media accounts and websites
- Implemented incident response protocols for robust data security.
MANAGER
The St. James
10.2018 - 09.2021
- Promoted to a managerial role within two months
- Directed and oversaw an 80-member workforce, fostering efficiency and collaboration
- Successfully increased the number of customers by 10-20%
- Implemented streamlined work systems, boosting employee productivity
- Managed and motivated employees, driving high productivity and engagement
- Mediated conflicts and delivered exceptional customer service
- Generated reports and managed logistical operations
- Maintained accurate sales records in weekly income reports.
Education
Bachelor of Science - Information Technology, Cyber Security
George Mason University
05.2023
High School Diploma -
Hayfield Secondary High School
06.2016
Skills
- SKILLS
- Cyber Security: Excellent
- Network Security and Threat Analysis: Excellent
- Vulnerability Assessment: Excellent
- Problem Solving: Excellent
- Incident Response and Data Security: Excellent
- Malware Analysis: Excellent
- Organization and Time Management: Excellent
- Analytical and Critical Thinking: Excellent
- Programming: Python (basic)
- Software and Hardware Implementation
Additional Information
- Developed a Python script to automate critical data backup on company servers.
- Created network diagrams using Microsoft Visio to document and analyze the organization's network topology, identifying potential vulnerabilities.
- Conducted penetration testing on networks using Kali Linux and Metasploit, effectively identifying and exploiting vulnerabilities.
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Timeline
IT Support Specialist
CaseGuard
05.2023 - Current
MANAGER
The St. James
10.2018 - 09.2021
DIGITAL ANALYST & MULTIMEDIA SPECIALIST
International Ethiopian Evangelical Church
02.2013 - Current
Bachelor of Science - Information Technology, Cyber Security
George Mason University
High School Diploma -
Hayfield Secondary High School
Similar Profiles
Christian AwuahChristian Awuah
Community Manager at Independent CollaborationCommunity Manager at Independent Collaboration
Renita HarrisRenita Harris
Sales Associate at MCCS Package StoreSales Associate at MCCS Package Store
Nathifah SharifNathifah Sharif
Manufacturing Technician at Micron TechnologyManufacturing Technician at Micron Technology