EYUP KELES
Naples,USA
Summary
I have worked in the tourism and hospitality industry for many years, gaining experience in restaurants offering various types of cuisine as well as in hotels with different concepts. Throughout all the workplaces and positions I have held, I consistently embraced a dynamic, hardworking mindset and a strong sense of teamwork. I completed my university studies in Tourism and Hotel Management and have accumulated seven years of experience across multiple roles within the food and beverage service industry.
Overview
7
7
years of professional experience
Work History
Waiter's Assistant
Sails Restaurant
Naples, Florida
11.2025 - Current
- Assisted servers in delivering food and beverages promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for guests.
- Implemented best practices for food handling and safety protocols, contributing to compliance with health regulations.
Head Waiter
MAÇAKIZI BODRUM
Bodrum
05.2024 - 10.2025
- Dream International B.V.
- Summer season May-September 2024
- Summer season June-October 2025
- 50’s Best Hotel award
- Michelin star restaurants
- Greeted and seated guests promptly with a friendly and professional attitude.
- Presented menus, explained specials, and answered questions to enhance guest experience.
- Ensured timely delivery of orders while maintaining quality and presentation standards.
- Upsold menu items and beverages to increase sales and enhance guest experience.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure order accuracy and timely service.
- Handled cash and processed payments accurately and efficiently.
Floor supervisor
BAR DES PRÉS
Dubai
11.2024 - 06.2025
- Dream International B.V.
- Summer season May-September 2024
- Summer season June-October 2025
- 50’s Best Hotel award
- Michelin star restaurants
- Greeted and seated guests promptly with a friendly and professional attitude.
- Presented menus, explained specials, and answered questions to enhance guest experience.
- Ensured timely delivery of orders while maintaining quality and presentation standards.
- Upsold menu items and beverages to increase sales and enhance guest experience.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure order accuracy and timely service.
- Handled cash and processed payments accurately and efficiently.
Waiter
JOSETTE DIFC
Dubai
09.2023 - 05.2024
- To assist the post Head waiter and ensure the satisfaction of the tables for which I am responsible.
- Greeted and served guests politely and promptly.
- Took and delivered food and drink orders accurately.
- Ensured a clean and welcoming dining environment.
- Addressed customer questions and handled complaints professionally.
- Maintained good communication with kitchen staff to ensure timely service.
Guest Relation Supervisor
GRAND YAZICI CLUB MARMARIS PALACE HOTEL
Muğla
01.2023 - 08.2023
- University Graduation Internship
- Ensured guest satisfaction through personalized interactions and hotel introductions.
- Handled check-in communications, noted guest concerns, and coordinated with departments for resolutions.
- Compiled daily reports and forwarded them to department managers.
- Assisted in preparing weekly staff schedules in collaboration with the manager.
- Addressed guest complaints in the absence of the department manager.
- Managed restaurant reservations and collected guest feedback reports for analysis.
Head Waiter
PUKKA RESTAURANT CAFE LOUNGE
Muğla
11.2021 - 11.2022
- Greet and seat guests promptly with a friendly and professional attitude.
- Take accurate food and beverage orders from guests efficiently.
- Provide detailed menu descriptions and recommend popular dishes and drinks.
- Ensure timely delivery of orders while maintaining quality standards.
- Monitor guest satisfaction and address any concerns promptly.
- Handle billing and payments accurately and efficiently.
Waiter
GOURMET BBQ STEAKHOUSE
09.2019 - 03.2021
Waiter
BLACKFISH RESTAURANT (MEDITERRANEAN SEAFOOD CUISINE)
Eskişehir
11.2018 - 12.2019
Education
Bachelor's Degree - Tourism and Hotel Management
Muğla Sıtkı Koçman University
Muğla01.2023
Skills
STRONG BUSINESS ETHICS
TEAM PLAYER
COMMUNICATION
CUSTOMER SERVICE
FOOD AND BEVERAGE KNOWLEDGE
EXCELLENT LISTENER
CASH HANDLING
PROBLEM SOLVING
CONFLICT RESOLUTION
INVENTORY TRACKING SOFTWARE
FRIENDLY, COURTEOUS AND SERVICE-ORIENTED
WINE PAIRING
TABLE MANAGEMENT
INVENTORY MANAGEMENT
Timeline
Waiter's Assistant
Sails Restaurant
11.2025 - Current
Floor supervisor
BAR DES PRÉS
11.2024 - 06.2025
Head Waiter
MAÇAKIZI BODRUM
05.2024 - 10.2025
Waiter
JOSETTE DIFC
09.2023 - 05.2024
Guest Relation Supervisor
GRAND YAZICI CLUB MARMARIS PALACE HOTEL
01.2023 - 08.2023
Head Waiter
PUKKA RESTAURANT CAFE LOUNGE
11.2021 - 11.2022
Waiter
GOURMET BBQ STEAKHOUSE
09.2019 - 03.2021
Waiter
BLACKFISH RESTAURANT (MEDITERRANEAN SEAFOOD CUISINE)
11.2018 - 12.2019
Bachelor's Degree - Tourism and Hotel Management
Muğla Sıtkı Koçman University