Made supervisory decisions to maintain a year-to-date vacancy rate of 98%
Led daily maintenance, scheduling repairs, providing customer service to tenants for 30 rental properties
Assistant Manager
Family-Owned General Store
01.2007 - Current
Developed business strategies to raise customer pool and expand store traffic and optimize profitability
Maintained outstanding store condition and visual merchandising standards
Assessed inventory and placed orders for new inventory on a weekly basis
Completed store administration and ensure compliance with policies and procedures
Ensured high levels of customer satisfaction through excellent service
Body-Worn Camera & In-Car Video Manager
Harrisburg Bureau of Police -Technical Services Division
01.2020 - 01.2024
Resolving complex and technical issues concerning use of BWC and In-Car Video Systems by law enforcement
Managing all data requests (internal/external)
Ensuring all Video Systems are performing to bureau standards
Identifying and developing new programs, systems procedures, maintenance/equipment to improve performance of Video Systems
Keeping abreast of all aspects of BWC and Video Systems including proposed changes to the standards, assessing the impact of changes on current policies and procedures of the agency
Education
M.S - Management Information Systems
Shippensburg University
01.2020
B.S. - Business Administration: Management Information Systems
Shippensburg University
01.2018
Skills
Strong business ethics
Product development experience
Fundamental knowledge of IT networking and architecture, topologies, Client-server virtualization software
Strong understanding of cloud computing, and storage concepts
Forecasting budgeted costs, anticipated, and estimated calculations of financials and resources
Working on project documentation, ERD diagrams logical and physical User requirements, and features documentation Gathering information and turning it into technical specifications
Ability to write code: Structure Query Language (SQL), SQL Server, relational database design
Consultation for application development, software design and support
Work on contracts with product vendors for software and hardware warranty and licensing
Administrative support
Strong communication skills
Telephone and email etiquette
Property tours and inspections
Tenant issue resolution
Leasing and sales
Property management
Policy enforcement
Records management
Property inspection
Business processes and procedures
Property maintenance
Cash management
Marketing and advertising
COURSE WORK
Introduction to Programming Concepts (VB)
Database Applications (SQL)
Telecommunications
Business Systems Analysis and Design
Business Programming (C++)
Cybersecurity
Ecommerce (Java, C#)
Applied Project Management
Managerial Accounting
Programming in Python
Timeline
Body-Worn Camera & In-Car Video Manager
Harrisburg Bureau of Police -Technical Services Division
01.2020 - 01.2024
Assistant Property Manager
Khan Rentals Corporation
01.2018 - Current
Assistant Manager
Family-Owned General Store
01.2007 - Current
M.S - Management Information Systems
Shippensburg University
B.S. - Business Administration: Management Information Systems