E. YVETTE WHITEHEAD

*Assisted in coordinating patients to have smooth transition to home with their prescriptions, any needed DME and other necessities.

*Completed physician consults for medication pricing to determine whether cost effective/prohibitive for patient upon discharge

*Initiated prior authorizations for medications providers requested for patients at time of discharge.

*Assisted in filling and dispensing medications accurately to ensure patient safety.

*Maintained inventory management through regular stock assessments and reorder processes.

*Collaborated with pharmacists to verify prescription accuracy and resolve discrepancies.

*Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.

*Answered incoming phone calls and addressed questions from customers and healthcare providers.

*Completed paperwork, entering prescription and insurance or billing information into patient profiles.

*Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

*Increased customer satisfaction by delivering friendly, personalized service during transactions.

*Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

*Resolved non-routine issues like third-party billing, computer system and customer service issues.

*Communicated directly with doctors offices via telephone, fax and email.

*Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.

*Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.

*Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.

*Resolved third-party billing, computer system and customer service issues.

*Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

*Processed medication orders accurately, ensuring compliance with safety regulations and hospital protocols.

*Managed inventory levels, optimizing stock availability and minimizing waste through effective tracking systems.

*Collaborated with healthcare professionals to resolve medication-related inquiries and enhance patient care quality.

*Led initiatives to streamline pharmacy operations, enhancing workflow efficiency and promoting best practices among staff.