- Driven and passionate Senior Systems Administrator offering seven years of MSP experience with a single employer.
- Proven career history with an advanced and vast skillset ranging from L3 helpdesk to project management.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects and tasks simultaneously with a high degree of accuracy.
- Ability to successfully plan, manage, and meet deadlines with little to no supervision.
- Seeking to gain and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Desire to expand current skillset and add company value with compatible employer.
Hi, I’m
Ezara Combs
Systems Administrator
Wimauma,FL
Summary
Overview
7
years of professional experience
6
Certifications
1
Certificate
Work History
Four Winds IT
Systems Administrator
2016 - 2023 (7 years)
Job overview
- Assisted with planning, developing, and transiting to a remote workplace for employer and clients during COVID pandemic
- Configured, managed, tracked, and coordinated problem resolution and escalation processes via ConnectWise Manage
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
- Provided complete end-to-end engineering and installation of route-based IP network solutions
- Configured, deployed, maintained, troubleshot physical and virtual servers using Windows Server 2008-2019
- Supported and administered Microsoft 365 user accounts and applications, licenses, and permissions
- Ensured the security, backup and recovery of the Microsoft 365 cloud applications and the organization’s information
- Monitored, managed and reported on the health, usage and performance of the Microsoft 365 cloud applications and actively respond to system alerts and notifications
- Deployed, configured, troubleshot printers, scanners, various other peripherals and their functions (I.G. scan to email/SMB)
- Implemented and supported enterprise-grade network monitoring tools, antivirus software, remote management software, security tools and other various third-party software
- Collaborated with vendors to identify best options for optimizing network performance and computer systems
- Operated as project manager for IT projects; collaborated with stakeholders and third-party entities to keep project goals and deadlines on target
- Designed detailed network diagrams and standard operating procedures
- Mentored employees and offered constructive feedback for performance improvement based on established company standards and procedures
Education
University of South FloridaSarasota
Bachelor of Science in Applied Science from Information Technology
05.2015
University Overview
Certification
- Microsoft Certified Professional
- CompTIA A+ Certified
- Microsoft Technology Associate: Windows Server Administration Fundamentals
- Microsoft Technology Associate: Security Fundamentals
- Microsoft Technology Associate: Networking Fundamentals
- Microsoft Technology Associate: Windows Operating System Fundamentals
- HIPPA Certified
Skills
- Microsoft Certified Professional
- Advanced troubleshooting of hardware, software, and network connectivity
- High level of expertise with Microsoft Active Directory, Azure AD, Exchange Online and Hybrid, SharePoint, Teams, OneDrive, Endpoint Manager, InTune
- End-to-end network planning, designing and implementation of LANs/WANs
- M365 Suite Systems Administrator
- Windows/Windows Server/Exchange Administrator
- ConnectWise Manage
- Trend Micro EDR
- N-able RMM
- PRTG
- Project Management
- Designer and trainer of company policies and procedures
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