Ezekiel Bello
Orlando,FL
Summary
Proven to enhance customer satisfaction and loyalty through exceptional service at Zaza New Cuban Diner and Taco Bell, showcasing strong work ethic and social perceptiveness. Fluent in English and Spanish, adept at cash handling and complaint resolution, consistently maintaining high cleanliness standards and positive customer interactions. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Zaza New Cuban Diner
Orlando, FL
08.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier
Taco Bell
Orlando, FL
06.2020 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Business Administration And Management
Valencia College
Orlando, FL07.2025
High School Diploma -
Freedom High School
Orlando, FL06.2022
Skills
- Strong Work Ethic
- Positive demeanor
- Cash handling proficiency
- Foreign language skills
- Social Perceptiveness
- Complaint Handling
- Beverage Preparation
- Drink customization
- Cleanliness standards
- Product Upselling
- Friendly and outgoing
- Fluent in English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front of House Employee
Zaza New Cuban Diner
08.2023 - Current
Cashier
Taco Bell
06.2020 - 06.2023
Business Administration And Management
Valencia College
High School Diploma -
Freedom High School