Summary
Overview
Work History
Education
Skills
Why Me for This Role?
Work Eligibility
Timeline
Generic

Ezekiel Duhon

Tulsa

Summary

Customer-focused and tech-savvy professional with over 6 years of experience in media production, client services, and cross-functional collaboration. Proven track record in providing exceptional service, coordinating complex logistics, and communicating effectively with diverse stakeholders. Looking to leverage interpersonal strengths, adaptability, and attention to detail in a Customer Success Manager role where building long-term value and relationships is key.

Overview

11
11
years of professional experience

Work History

Manager

Vinehouse Lounge
02.2024 - Current
  • - Delivered excellent service while managing day-to-day operations, including scheduling, payroll, and customer satisfaction.
  • - Developed promotional events and marketing campaigns to drive customer engagement.
  • - Trained and mentored new team members, creating a cohesive, efficient workplace.
  • - Maintained 5-star reviews across platforms through consistent and personalized customer service.

Assistant Video Editor

Geiger Post
03.2022 - 06.2023
  • - Partnered with directors and producers to align project goals with final deliverables for clients like Apple TV, Netflix, Hulu.
  • - Created and maintained detailed logs and media file structures for efficient access and collaboration.
  • - Delivered content on tight deadlines while ensuring quality standards and brand consistency.
  • - Monitored and reported file health, upload status, and project milestones.

Production Assistant

Freelance
02.2020 - 03.2022
  • - Supported high-profile productions with set logistics, equipment handling, and team coordination.
  • - Acted as a liaison between departments to ensure seamless execution of deliverables.
  • - Maintained clear documentation of processes and feedback for improvement.

Office Production Assistant

Critical Content
02.2017 - 01.2020
  • - Managed production logistics, scheduling, and vendor communications across multiple teams.
  • - Delivered reports and updated databases to reflect activation, timeline, and client satisfaction metrics.
  • - Provided exceptional service in a fast-paced environment, building strong working relationships across the organization.

Songwriter

Big Deal Music Group / Hipgnosis
06.2014 - Current
  • - Created and managed original compositions, collaborated with artists, and maintained key industry relationships.
  • - Handled digital presence, legal paperwork, and marketing coordination to maximize reach and performance success.

Education

High School Diploma -

Union High School
Tulsa, OK

Digital illustration and Design

Studio Arts Los Angeles

Skills

  • - Customer Success & Retention
  • - Relationship Management
  • - Cross-Functional Collaboration
  • - Project Coordination
  • - Impact Review & Reporting
  • - CRM Tools & Content Systems
  • - Client Communication
  • - Technical Troubleshooting
  • - Onboarding & Education
  • - Excel, Google Docs, CRM Systems
  • - Davinci Resolve, After Effects, Avid
  • - Mac OS, Logic Pro, Photoshop
  • - CMS & File Management Platforms
  • - Time management

Why Me for This Role?

With a background in customer engagement, production workflows, and operational excellence, I understand the value of seamless service and tailored solutions. I'm excited to bring that mindset to Second Nature's mission of redefining the resident experience. I thrive in dynamic environments, take ownership seriously, and am eager to contribute to a team that values innovation, impact, and the customer journey.

Work Eligibility

U.S. Citizen – Available to work remotely with high-speed internet and dedicated office space. Able to travel for bi-annual meetings.

Timeline

Manager

Vinehouse Lounge
02.2024 - Current

Assistant Video Editor

Geiger Post
03.2022 - 06.2023

Production Assistant

Freelance
02.2020 - 03.2022

Office Production Assistant

Critical Content
02.2017 - 01.2020

Songwriter

Big Deal Music Group / Hipgnosis
06.2014 - Current

Digital illustration and Design

Studio Arts Los Angeles

High School Diploma -

Union High School

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