Ezekiel Paul
Pompano Beach,FL
Summary
Results-driven professional with experience in customer service and team leadership. Skilled in CRM systems and time management, consistently delivering prompt, friendly service while resolving issues. Aiming to enhance customer satisfaction and streamline processes.
Overview
3
3
years of professional experience
Work History
Customer Care Advisor
Farmer's Dog
Boca Raton, Florida
02.2026 - 04.2026
- Maintained a positive attitude while managing high call volumes efficiently.
- Identified customer needs and provided appropriate solutions.
- Maintained records of customer interactions, transactions and comments in CRM system.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Cashier Team Lead
Aldi
Dania Beach, Florida
11.2025 - 01.2026
- Assisted customers with product inquiries and resolved issues promptly.
- Implemented best practices for checkout procedures to enhance efficiency.
- Collaborated with management to improve customer satisfaction initiatives regularly.
Crew Member
Trader Joe's
Coral Springs, Florida
03.2023 - 10.2025
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
J.P Taravella Highschool
Coral Springs, FL06-2024
Skills
- Customer service
- CRM systems
- Problem solving
- Time management
- Call handling
- Conflict resolution
Timeline
Customer Care Advisor
Farmer's Dog
02.2026 - 04.2026
Cashier Team Lead
Aldi
11.2025 - 01.2026
Crew Member
Trader Joe's
03.2023 - 10.2025
High School Diploma -
J.P Taravella Highschool