Ezekiel Serrano
Sacramento,CA
Summary
Dedicated shop professional familiar with leading teams, operating equipment and managing materials to support shop and field operations. Committed to high performance and safely completing all tasks. History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shop Foreman
Self-employeed
02.2021 - Current
- Trained and coached employees to improve performance and skills.
- Oversaw maintenance and repair of shop equipment.
- Used hand and power tools, equipment, and instruments accurately.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Managed materials inside shop and at job locations.
- Directed daily operations of team of hand full of technicians and shop professionals.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed staff hiring, training and supervision.
- Implemented policies and standard operating procedures for continuous improvement.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Increased productivity by 100%
Shop Foreman
INFINITI Roseville
10.2015 - 01.2021
- Trained and coached employees to improve performance and skills.
- Oversaw maintenance and repair of shop equipment.
- Used hand and power tools, equipment, and instruments accurately.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed staff hiring, training and supervision.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Dispatch repair order to qualified technician.
- Assist on raising productivity by 100%
Automotive Technician
Nissan Of Sacramento
09.2009 - 09.2015
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Performed safety and emissions inspections.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Managed over 90% of technician and help increased production by 80%
Mobile Repair Technician
Self Employed
04.2007 - 01.2008
- Performed preventive maintenance of telecommunications equipment.
- Installed and configured new devices and system components..
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Education
Associate in Electronics Engineering Technology - Nissan/Infiniti Automotive
Universal Technical Institute/Northern California
Sacramento, CA01.2009
High School Diploma -
Florin High School
Sacramento, CA09.2004
Skills
- Equipment Usage
- Team Training
- Equipment Operation
- Fabrication Skills
- Safety Management
- Quality Assurance
- Strategy Development
- Staff Supervision
- Problem-Solving
- Assigning Work
- Coaching and Mentoring
- Quality Control
- Customer Service
- Computer Skills
- Continuous Improvements
- Critical Thinking
Certification
- Certified ASE Certified,
- A/C refrigerants Certified
MTB, MotorSports
Love to Ride MTB. and working on my personal vehicle to prepare it for drifting, autocross and time attack.
Languages
Tagalog
Native or Bilingual
Timeline
Shop Foreman
Self-employeed
02.2021 - Current
Shop Foreman
INFINITI Roseville
10.2015 - 01.2021
Automotive Technician
Nissan Of Sacramento
09.2009 - 09.2015
Mobile Repair Technician
Self Employed
04.2007 - 01.2008
Associate in Electronics Engineering Technology - Nissan/Infiniti Automotive
Universal Technical Institute/Northern California
High School Diploma -
Florin High School
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