Ezequiel Aguilera
Moreno Valley,CA
Summary
Driven leader with strong problem-solving and customer service skills. with 3 years of management experience. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. I am excited about interacting with fellow co workers As well As guests/customers . i am more capable of providing positive experiences and encounters with guests that will be fond memories. As well As keeping a well organized work ethic and listen to what duties are required in fast paced work environment.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
La Sierra Mexican Restaurant
03.2021 - 01.2024
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service for 5 years
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive energy for work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Sales Associate
Hollister.Co
08.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Education
BBA - Business Management
Fullerton College
Fullerton, CA06.2021
High School Diploma -
Summer Creek High School
Houston, TX05.2019
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Bilingual
- Customer-Oriented
- Organization and prioritization
- Conflict resolution techniques
- Pre-shift walk-through
- Passion for customer satisfaction
- Customer loyalty
- Performance Improvement
- Team Leadership
- Reliable and Responsible
- Motivational Skills
Timeline
Restaurant Manager
La Sierra Mexican Restaurant
03.2021 - 01.2024
Sales Associate
Hollister.Co
08.2017 - 03.2019
BBA - Business Management
Fullerton College
High School Diploma -
Summer Creek High School
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