Maria Gonzales
Midland,TX
Summary
Proven expertise in team member training and guest relations management, ensuring high service standards and satisfaction.
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
2026
2026
years of professional experience
Work History
Server Team Lead
La Mision Mexican Restaurant
- Supervised daily operations ensuring high service standards and guest satisfaction.
- Trained and mentored new servers on menu knowledge and customer service protocols
- Collaborated with kitchen staff to ensure timely and accurate food service delivery.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Supervisor
Servants Touch Cleaning Services
01.2019 - Current
- Supervised daily cleaning operations to ensure high-quality service delivery.
- Trained new staff on cleaning protocols and safety procedures.
- Implemented efficient scheduling to optimize workforce utilization.
- Conducted quality inspections to maintain service standards and client satisfaction.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
Shift Manager
Jorges Cafe
01.2004 - 03.2019
- Supervised daily cleaning operations to ensure high-quality service delivery.
- Trained new staff on cleaning protocols and safety procedures.
- Implemented efficient scheduling to optimize workforce utilization.
- Conducted quality inspections to maintain service standards and client satisfaction.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
Education
Associate of Applied Science - Psychology
Post University
Waterbury, CTGED - Fine Arts
Odessa College
Odessa, TXSkills
- Customer support
- Server management
- Team member training
- Safe food handling
- Food quality standards
- Training expertise
- Restaurant operations
- Guest relations management
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Servants Touch Cleaning Services
01.2019 - Current
Shift Manager
Jorges Cafe
01.2004 - 03.2019
Server Team Lead
La Mision Mexican Restaurant
Associate of Applied Science - Psychology
Post University
GED - Fine Arts
Odessa College