Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
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Gianna Capra

Orlando,FL

Summary

Resourceful Server Team Lead known for high productivity and efficient task completion. Specialize in server management, network configuration, and team coordination. Excel in communication, leadership, and problem-solving to ensure seamless operations. Committed to delivering quality service and support in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server Team Lead

Jeremiah's Italian Ice
Orlando, Florida
04.2025 - Current
  • Supervised server team to ensure efficient service and customer satisfaction.
  • Trained new servers on menu items and service standards.
  • Monitored dining area for cleanliness and proper table settings.
  • Supervised daily operations such as opening and closing duties, scheduling shifts and assigning tasks to staff members.
  • Resolved customer complaints in an efficient, courteous manner while maintaining high standards of quality control.

Server

Jeremiah's Italian Ice
Orlando, Florida
06.2023 - 04.2025
  • Provided excellent customer service in fast-paced dining environment.
  • Took customer orders and delivered food promptly and accurately.
  • Maintained cleanliness and organization of dining area and tables.
  • Collaborated with team members to enhance overall guest experience.
  • Handled cash transactions and processed payments securely at the register.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Teacher's Assistant

La Petite Academy Inc.
Green Bay, Wisconsin
06.2022 - 07.2022
  • Assisted lead teacher in daily classroom activities and lesson implementation.
  • Supported individual student needs through personalized attention and care.
  • Organized classroom materials to enhance learning environment and accessibility.
  • Collaborated with staff to develop engaging educational activities for children.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.

Education

Associate of Arts -

Valencia College
Orlando, FL
05-2026

High School Diploma -

Timber Creek High School
Orlando, FL
05-2025

Skills

  • Team leadership
  • Staff monitoring
  • Customer service
  • Organizational skills
  • Customer support
  • Cash handling
  • Effective time management

Affiliations

  • Weightlifting 4+ years
  • 270 Service Hours

Languages

English
Native/ Bilingual

Accomplishments

  • BETA Club for 3+ years
  • NHS for 2+ years

Certification

  • CPR Certified

References

References available upon request.

Timeline

Server Team Lead

Jeremiah's Italian Ice
04.2025 - Current

Server

Jeremiah's Italian Ice
06.2023 - 04.2025

Teacher's Assistant

La Petite Academy Inc.
06.2022 - 07.2022

Associate of Arts -

Valencia College

High School Diploma -

Timber Creek High School

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