Miguel Avalos
North Bergen
Summary
Results-driven hospitality professional with 20+ years of experience in fine dining, high-volume service, and team leadership. Ranked among the top sales performers with expertise in sales leadership, upselling strategies, and training staff to enhance guest satisfaction and drive revenue.
Overview
21
21
years of professional experience
Work History
Server Team Lead
Chart House Restaurant
Weehawken
06.2005 - Current
- Ranked as a top sales performer for over a decade, consistently generating $650,000+ in annual sales.
- Recognized as a top LSC (Landry's Select Club) Sales Leader, driving loyalty program engagement and repeat business.
- Drove check averages while ensuring exceptional guest experiences through tailored service and engagement.
- Served as a certified trainer for approximately 15 years, onboarding and mentoring new hires on service standards, sales techniques, and food safety.
- Trained servers on advanced upselling techniques, wine pairings, and guest-focused sales strategies.
- Created and managed weekly schedules for servers and bussers, optimizing staffing levels and coverage to enhance operational efficiency.
- Led daily front-of-house operations, overseeing opening and closing duties, shift supervision, and task delegation to maintain smooth service flow.
- Maintained expert-level knowledge of seasonal menus, specials, and promotional offerings.
- Knowledgeable in cocktails, spirits, wine varietals, and after-dinner offerings.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJ06-2003
Some College (No Degree) - International Business
Hudson County Community College
Jersey City, NJSkills
- High-Volume & Fine Dining Experience
- Sales Leadership & Upselling Strategy
- Menu Knowledge
- Food Quality Standards
- POS Systems & Cash Handling
- Safety and Sanitation Compliance
- Guest Experience & Relationship Building
- Staff Training
- Team management
- Organizational skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Server Team Lead
Chart House Restaurant
06.2005 - Current
High School Diploma -
William L Dickinson High School
Some College (No Degree) - International Business
Hudson County Community College