MARTIN IVANOV
Customer Service Specialist
Orange,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of post-secondary education
3
3
Languages
Work History
Server Team Lead
Wagamama
07.2022 - 7 2024
- Delivered personalized dining experiences to over 100 guests daily, accurately taking and serving orders to meet individual preferences, contributing to a 15% boost in customer satisfaction.
- Actively listened to guest concerns regarding menu items, dietary needs, and service expectations, providing prompt solutions within restaurant guidelines to ensure high-quality service.
- Improved order accuracy and response times by 10% as a team lead, maintaining a smooth service flow during peak hours.
- Consistently achieved sales targets by upselling daily specials and add-ons, resulting in a 1.5% quarterly increase in average ticket value, demonstrating strong customer persuasion skills.
- Collaborated with team members to ensure all sections were prepared and clean, supporting a positive and efficient dining experience for guests.
- Reduced order errors by 10% by implementing checks and clear communication with kitchen staff, ensuring timely delivery of accurate orders.
- Worked closely with restaurant management to optimize seating and workflow, reducing wait times by 10% and enhancing operational efficiency.
- Achieved a 98% order accuracy rate, ensuring precise service and billing, contributing to a high standard of guest satisfaction.
Education
Bachelor's - Software Engineering and Business Informatics
Fontys University
09.2022 - 05.2024
High school or equivalent - Electives in Mathematics, Physics, English and Spanish
Second English Language School "Thomas Jefferson"
09.2017 - 05.2022
Skills
Multitasking
High-volume dining
Customer Service
Exceptional communication
Dining area maintenance
Upselling strategies
Training expertise
Allergy awareness
Timeline
Bachelor's - Software Engineering and Business Informatics
Fontys University
09.2022 - 05.2024
Server Team Lead
Wagamama
07.2022 - 7 2024
High school or equivalent - Electives in Mathematics, Physics, English and Spanish
Second English Language School "Thomas Jefferson"
09.2017 - 05.2022
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