Katie Brown
Fayetteville,NC
Summary
Dynamic leader with a proven track record at excelling in fostering team unity and enhancing customer satisfaction. Skilled in multitasking and strategic implementation, adept at driving learning outcomes and managing resources efficiently. Demonstrates exceptional communication and organizational abilities, contributing to significant improvements in operational efficiency and client relations.
Overview
9
9
years of professional experience
Work History
Server Team Lead
Luigi's Italian Chop House
08.2021 - 04.2023
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Utilized effective communication techniques to support server learning and comprehension.
- Managed a team of server administrators, ensuring efficient allocation of resources and tasks.
Front of House Manager
The Caboose Restaurant
01.2016 - 03.2020
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Front Office Coordinator
Kia Automotive Group
01.2014 - 05.2015
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
Education
Master of Arts - Integrated Marketing Communications
West Virginia University
Morgantown, WV05-2027
Bachelor of Arts - Communications
Fairmont State University
Fairmont, WV05-2019
Skills
- Friendly, positive attitude
- Multitasking
- Excellent communication
- Attention to detail
- Organizational skills
- Data entry
- Dependable and responsible
- Decision-making
- Multitasking Abilities
- Online research
- Content creation
- Business writing
- Strategy implementation
- Detail-oriented
- Database search and data entry skills
Timeline
Server Team Lead
Luigi's Italian Chop House
08.2021 - 04.2023
Front of House Manager
The Caboose Restaurant
01.2016 - 03.2020
Front Office Coordinator
Kia Automotive Group
01.2014 - 05.2015
Master of Arts - Integrated Marketing Communications
West Virginia University
Bachelor of Arts - Communications
Fairmont State University
Similar Profiles
Damien SimoneauDamien Simoneau
Food Service Worker at Luigi's Italian RestaurantFood Service Worker at Luigi's Italian Restaurant
Sylvia UrbySylvia Urby
Waitress at Luigi's Italian RestaurantWaitress at Luigi's Italian Restaurant
Jaylene FelixJaylene Felix
Delicatessen Clerk at Luigi's Italian RestaurantDelicatessen Clerk at Luigi's Italian Restaurant