Tessa Deyo
Jersey City
Summary
Dedicated Server Team Lead with expertise in event coordination, menu knowledge, and complaint resolution. Proven ability to enhance guest experiences and ensure service accuracy.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Server Team Lead
Library Restaurant Steakhouse
Portsmouth
10.2020 - 04.2026
- Provided exceptional service at high-end events, enhancing guest satisfaction.
- Coordinated with kitchen staff to achieve timely and smooth meal service during events.
- Set up banquet tables according to event specifications for optimal guest experience.
- Trained new servers on service standards and protocols, improving team readiness.
- Maintained thorough knowledge of current menu items, garnishes, and preparation methods.
- Adapted food service based on customer requests and kitchen readiness.
- Ensured cleanliness and organization of dining area throughout service period.
- Circulated within assigned areas, effectively addressing customer needs during peak hours.
Server
Black Horse Tavern and Pub
Mendham
01.2019 - 06.2020
- Guided guests through menu options, providing tailored suggestions to enhance their dining choices.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with kitchen staff to ensure timely food delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Processed customer orders with attention to detail, enhancing overall dining experience.
- Managed cash and credit transactions, ensuring financial accuracy and customer trust.
Education
Some College (No Degree) - Cosmetology
NECCE
Northampton, MA02-2009
High School Diploma -
Brattleboro Union Highschool
Brattleboro, VT05-2003
Skills
- Menu and wine service
- Upselling techniques
- Order accuracy and attention to detail
- High-volume dining experience
- Customer relationship management
- Event coordination
- Complaint resolution strategies
- Team training and development
- Kitchen communication skills
Certification
Food Handler Card and Certificate
Timeline
Server Team Lead
Library Restaurant Steakhouse
10.2020 - 04.2026
Server
Black Horse Tavern and Pub
01.2019 - 06.2020
Some College (No Degree) - Cosmetology
NECCE
High School Diploma -
Brattleboro Union Highschool