Ashley Cole
Chelan
Summary
Dynamic and results-driven professional with exceptional customer service skills, honed at the multiple fine dining establishments I've worked at.
I have a proven ability and passion to enhance guest experiences through expert wine service and menu recommendations.
I also thrive at multitasking and organization, consistently excelling in a fast or slow paced environment.
I provide top-notch leadership, planning and multitasking abilities. Highly observant and proactive with a hardworking nature and fun, bubbly approach to managing high workloads in stressful environments.
Im also proud of the relationships I've cultivated with guests creating a large base of regulars that come to see me not only weekly but daily. I have done this within every company I have worked.
I find Joy in making others days brighter, even if its just for a meal.
Overview
21
21
years of professional experience
Work History
Server Team Lead
Stormy Mountain Brewing
Chelan, WA
10.2021 - Current
- Created manuals and menus
- Builds flyers and promotions to drive up business revenue
- Handles bank deposits and petty cash.
- Runs the floor on my own. Handling all job requirements and instilling excellent service including multiple check backs and attention to each guest.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Used slow periods to restock supplies, ice, trays, and cleaning.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period and after.
Bar Manager
The Bistro at Lake Chelan
Chelan, WA
03.2021 - 10.2021
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Fine dining guest service style sharing knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Terracotta Red Asian Bistro
Everett, WA
03.2017 - 03.2021
- Made specialty drinks and cocktails at a fast paced upscale setting.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Always kept busy during slow periods including rolling silverware and restocking or cleaning.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized healthy communication with kitchen staff to deliver customer meals in timely manner.
Cocktail Server/ Bartender
Arnies Seafood
Mukilteo, WA
10.2009 - 03.2017
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Rolled silverware, set up tables and polished glassware and silverware.
- Managed sections for smooth flow of guests and orders.
- Suggested wine pairings to go with specific menu items.
- Answered guests questions and provided recommendations with a smile.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Sockeye's Restaurant and Bar
Monroe, WA
09.2008 - 10.2009
Host/ Expo/ Server
Red Robin
Monroe, WA
01.2005 - 09.2008
Education
Monroe High School
Monroe, WA 05.2007
Skills
- Exceptional customer service
- Wine service
- Multitasking and organization
- Allergy awareness
- Task prioritization
- Upselling techniques
- Menu memorization
- Menu item recommendation
Timeline
Server Team Lead
Stormy Mountain Brewing
10.2021 - Current
Bar Manager
The Bistro at Lake Chelan
03.2021 - 10.2021
Server
Terracotta Red Asian Bistro
03.2017 - 03.2021
Cocktail Server/ Bartender
Arnies Seafood
10.2009 - 03.2017
Server
Sockeye's Restaurant and Bar
09.2008 - 10.2009
Host/ Expo/ Server
Red Robin
01.2005 - 09.2008
Monroe High School