Mariah Mendez
Ambriza
Houston,TX
1
Certification
6
years of professional experience
Dedicated server team lead with a proven track record in optimizing service efficiency and enhancing guest satisfaction through exceptional communication and training.
Work History
Server Team Lead
1 Year 6 Months- Supervised daily operations, ensuring high service standards and guest satisfaction.
- Trained and mentored new team members on menu knowledge and service techniques.
- Coordinated staff schedules to optimize service efficiency during peak hours.
- Implemented inventory management practices to reduce waste and improve cost control.
- Provided exceptional customer service, ensuring guest satisfaction and fostering repeat business.
Crew Team Member
2 Years 10 Months- Prepared and served high-quality frozen treats, ensuring customer satisfaction through attention to detail.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in training new team members on operational procedures and customer service standards.
- Collaborated with team to streamline order processing, improving overall efficiency during peak hours.
Host
3 Years 5 Months- Welcomed and seated guests, ensuring a positive first impression.
- Managed waitlists efficiently, optimizing seating arrangements for minimum wait times.
- Coordinated with kitchen staff to ensure timely order delivery and guest satisfaction.
- Trained new hosts on customer service protocols and restaurant procedures.
Education
Bachelor of Science - Social Work
Skills
Team member training
Cash handling
Active Directory management
Customer support
System monitoring
Exceptional communication
Food quality standards
Certification
Manager food handlers
Languages
Spanish
Timeline
Server Team Lead
Ambriza
01.2025 - CurrentRead More
Crew Team Member
Paleta Bar
02.2023 - 12.2025Read More
Host
Chedders
06.2020 - 11.2023Read More
Lone Star College
Bachelor of Science from Social Work
Read More