Maggie Daly
Redondo Beach,CA
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
9
9
years of professional experience
Work History
Server Team Lead
The Cheesecake Factory
Redondo Beach, CA
07.2017 - Current
- Lead and mentor a team of servers to ensure exceptional customer service and satisfaction.
- Resolved customer complaints in an efficient, courteous manner while maintaining high standards of quality control.
- Monitored server performance to ensure compliance with all restaurant policies, procedures, regulations and laws.
- Supervised daily operations such as opening and closing duties, scheduling shifts and assigning tasks to staff members.
- Ensured that all new employees receive appropriate training prior to working in the dining room.
- Implemented upselling initiatives to maximize sales opportunities with customers.
Receptionist
Floyds99 Barbershop
Venice, CA
02.2022 - 12.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Manager
Airbnb
Long Beach, CA
09.2018 - 12.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
Customer Service Representative
Dillards Department Store
Cincinnati, OH
04.2016 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Cosmetology
Paul Mitchell The School
Pasadena, CA08-2023
High School Diploma -
Anderson High School
Cincinnati03-2014
Skills
- Customer Support
- Server Management
- Software Deployment
- Hardware maintenance
- Incident Management
- Performance Optimization
- New employee mentoring
- Team Member Training
Custom
PROJECTS
Thirst Project Gala - December 2022 - Makeup Artist
Adolfo Sanchez Old Hollywood Fashion Show - March 2023 - Hair Stylist, Makeup Artist
Timeline
Receptionist
Floyds99 Barbershop
02.2022 - 12.2024
Manager
Airbnb
09.2018 - 12.2020
Server Team Lead
The Cheesecake Factory
07.2017 - Current
Customer Service Representative
Dillards Department Store
04.2016 - 03.2018
Cosmetology
Paul Mitchell The School
High School Diploma -
Anderson High School
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