IRVIONA DUNHAM
Waldorf,MD
Summary
Strategic professionals in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
2
2
years of professional experience
Work History
Server Team Lead
Harmony Assisted Living
Waldorf, MD
09.2023 - Current
- Lead and mentor a team of servers to ensure exceptional customer service and satisfaction.
- Resolved customer complaints in an efficient, courteous manner while maintaining high standards of quality control.
- Supervised daily operations such as opening and closing duties, scheduling shifts and assigning tasks to staff members.
Concierge
Harmony Assisted Living
Waldorf, MD
05.2024 - 08.2024
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Assisted with check-in and check-out procedures, including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email, or face-to-face contact while maintaining a friendly demeanor.
Receptionist
Tiffany Court by Five Star
Kingston, PA
08.2022 - 08.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma -
Westlake High School
Waldorf, MD05-2024
Agricultural Business And Management
University of Maryland - Eastern Shore
Princess Anne, MDSkills
- Customer Support
- Training expertise
- Staff Management
- Document Management
- Organization skills
- Outstanding customer service
Accomplishments
- National Honor Society Award
- National Spanish Society Award
- Magna Cum Laude Award
- GPA: 3.8
- President of Black Youth & Action
Timeline
Concierge
Harmony Assisted Living
05.2024 - 08.2024
Server Team Lead
Harmony Assisted Living
09.2023 - Current
Receptionist
Tiffany Court by Five Star
08.2022 - 08.2023
High School Diploma -
Westlake High School
Agricultural Business And Management
University of Maryland - Eastern Shore
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