Kali Mathis
Kansas City,MO
Summary
Experienced team leader skilled in staff training and development, time management, and operational efficiency. Successfully improved service quality and guest satisfaction by streamlining communication between front and back of house. As well as; Dynamic Server Team Lead with a proven track record in enhancing guest experiences through exceptional service and effective problem-solving. Lastly :
Experienced with managing server operations and leading technical teams to ensure optimal performance. Utilizes advanced problem-solving skills to address and resolve server issues efficiently. Track record of successfully implementing server infrastructure improvements and fostering collaborative team culture.
Overview
11
11
years of professional experience
Work History
Server Team Lead
Buffalo Wild Wings
Belton, MO
06.2021 - 12.2021
- Oversaw server team operations to enhance customer satisfaction during busy service periods.
- Facilitated training sessions for new staff on menu knowledge and service protocols.
- Facilitated communication with kitchen personnel to enhance efficiency in food delivery and maintain order accuracy.
- Directed table assignments and addressed guest requirements to optimize service flow.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
Server/Head Bartender
Applebee's Neighborhood Grill & Bar
Harrisonville, MO
09.2018 - 03.2021
- Provided outstanding customer support to enhance guest satisfaction through precise order taking and effective inquiry resolution.
- Engaged with kitchen team to ensure prompt and accurate delivery of meals to customers.
- Implemented systematic cleaning and organization protocols in dining area to enhance overall guest experience.
- Conducted comprehensive training sessions for new servers to enhance team efficiency and service quality.
- Managed payment processing, including cash handling and credit transactions, ensuring accuracy in billing.
- Monitored inventory levels of supplies and communicated needs to management for restocking purposes.
- Trained new servers on menu offerings and restaurant protocols to improve team efficiency.
- Supervised bar operations, ensuring high-quality service and guest satisfaction.
- Trained and mentored junior bartenders on cocktail preparation and customer engagement techniques.
- Developed new drink recipes, enhancing menu offerings and attracting diverse clientele.
- Supervised daily bar operations, ensuring exceptional service standards and customer satisfaction.
- Trained and mentored junior bartenders on mixology skills and customer engagement strategies.
- Developed and maintained cocktail menus, utilizing seasonal ingredients and innovative techniques.
- Established strong relationships with suppliers to ensure timely delivery of high-quality spirits and garnishes.
Bartender/Assistant Manager
Forged By Fire
Harrisonville, MO
09.2018 - 01.2021
- Assisted bartenders in preparing and serving beverages, ensuring high-quality standards.
- Managed inventory, restocked supplies, and maintained cleanliness of bar area.
- Collaborated with team to create innovative drink menus and special promotions.
- Streamlined order processing by efficiently communicating with waitstaff and kitchen staff.
- Mentored new staff on bar procedures and customer service best practices.
- Enhanced guest experiences through attentive service and personalized drink recommendations.
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Implemented strategies to reduce waste and improve beverage cost management.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Conducted training sessions for staff on mixology techniques and safety protocols.
Server/Bartender Assistant
Paul & Jacks
North Kansas City, MO
04.2013 - 01.2015
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with kitchen staff to streamline food delivery and enhance order accuracy.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed multiple tables efficiently during peak hours, maintaining high service quality.
- Implemented feedback mechanisms to gather guest input and improve overall service delivery.
- Assessed team performance, providing constructive feedback to foster skill development and teamwork.
- Developed and maintained strong relationships with regular customers to enhance loyalty and satisfaction.
- Coordinated special events and large parties, ensuring seamless execution of service plans.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
OfficeMax - Print & Copy Services
Kansas City, MO
02.2011 - 12.2011
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed cash drawer, ensuring balanced transactions and minimizing discrepancies.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, fostering loyalty and repeat business.
- Collaborated with team members to maintain a clean and organized work environment.
- Implemented workflow improvements that expedited checkout processes during peak hours.
- Supervised daily cashier operations to ensure efficient customer service and transaction accuracy.
- Trained and mentored new cashiers on register systems and customer interaction best practices.
- Implemented streamlined checkout processes, reducing wait times and improving customer satisfaction levels.
- Collaborated with management to develop team schedules that optimized staffing for peak hours.
- Managed cash handling procedures, ensuring compliance with company policies and minimizing discrepancies.
Skills
- Customer support
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Employee scheduling
- Staff training and development
- Opening and closing procedures
- Food safety compliance
- Shift management
Timeline
Server Team Lead
Buffalo Wild Wings
06.2021 - 12.2021
Server/Head Bartender
Applebee's Neighborhood Grill & Bar
09.2018 - 03.2021
Bartender/Assistant Manager
Forged By Fire
09.2018 - 01.2021
Server/Bartender Assistant
Paul & Jacks
04.2013 - 01.2015
Cashier
OfficeMax - Print & Copy Services
02.2011 - 12.2011