Michael Magnuson
Orlando
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
10
10
years of professional experience
1999
1999
years of post-secondary education
Work History
Server Team Lead
CoopersHawk
Orlando
05.2021 - 08.2025
Always tops in guest reviews, sales, contests, secret shops et. Any & all foh/boh duties. Every shift I make memories with guests & regulars, truly enjoy living vicariously through their experiences.
- Supervised daily operations such as opening and closing duties, scheduling shifts and assigning tasks to staff members.
- Resolved customer complaints in an efficient, courteous manner while maintaining high standards of quality control.
- Facilitated communication between front-of-house staff members and kitchen personnel regarding menu items availability or changes in specials or promotions.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
- Monitored server performance to ensure compliance with all restaurant policies, procedures, regulations and laws.
Server Team Lead
AceCafe Orlando
Orlando
08.2018 - 03.2022
Server Team Lead
TGI Fridays/Buffalo Wild Wings
Orlando
12.2015 - 07.2018
Education
Bachelor of Science - Business Administration And Management
Salve Regina University
Newport, RI 09.1995 - 05.1999
Sacred Heart H.S.
Kingston , MASkills
- Staff supervision
- Customer service
- Quality control
- Complaint resolution
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Building rapport
- Wine pairings
- Food presentation
- Service prioritization
- Item upselling
- Restaurant operations
- Dining area maintenance
- Check payment processing
- Cash handling
- POS system proficiency
- Safe food handling
- Service standards
- Safe handling procedures
- New employee mentoring
- High volume dining
Languages
English
Full Professional
French
Elementary
Spanish
Elementary
Timeline
Server Team Lead
CoopersHawk
05.2021 - 08.2025
Server Team Lead
AceCafe Orlando
08.2018 - 03.2022
Server Team Lead
TGI Fridays/Buffalo Wild Wings
12.2015 - 07.2018
Bachelor of Science - Business Administration And Management
Salve Regina University
09.1995 - 05.1999
Sacred Heart H.S.