Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ezequiel Rodriguez Amezcua

Sioux City,IA

Summary

Dynamic Digital Personal Shopper and Team Lead at Walmart, recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Proven ability to streamline workflows and foster teamwork, driving continuous improvement and operational efficiency. Committed to delivering exceptional service while maintaining a positive and collaborative work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Digital Personal Shopper

Walmart
10.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Optimized dispensing rates to guarantee prompt pick-up and delivery, maintaining customer satisfaction.
  • Executed high-volume order fulfillment, consistently managing over 1,000 takeout orders monthly.
  • Engaged with colleagues to optimize productivity and address any emerging obstacles promptly.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.

Digital Team Lead

Walmart
12.2024 - 05.2025
  • Assumed leadership responsibilities in absence of team lead during leave.
  • Analyzed and refined workflow processes to boost team efficiency, successfully managing daily operations involving up to 500 orders.
  • Facilitated regular team meetings to foster communication and address operational challenges.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Education

Diploma - Dental Assisting

Western Iowa Tech Community College
Sioux City, IA
05-2023

Skills

  • Attention to detail
  • Planning and organization
  • Decision-making
  • Upbeat and outgoing attitude
  • Teamwork and collaboration
  • Task prioritization
  • Problem-solving abilities
  • Customer satisfaction
  • Reliability
  • Effective communication
  • Continuous improvement
  • Adaptability

Certification

  • Electric Pallet Jack
  • Walkie Stacker

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Digital Team Lead

Walmart
12.2024 - 05.2025

Digital Personal Shopper

Walmart
10.2021 - Current

Diploma - Dental Assisting

Western Iowa Tech Community College
Ezequiel Rodriguez Amezcua
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