Ezinne Eddie-Brown
Park Forest,Illinois
Summary
Computer Systems Analyst, skilled in assessing, designing, and implementing computer systems to boost efficiency and productivity. Committed to staying abreast of emerging technologies and industry standards to provide innovative solutions that align with organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Experience Agent
Rent The Runway
New York, New York
10.2016 - 05.2017
- Assisted customers with any inquiries or complaints regarding their orders.
- Provided technical support for customer's account related issues.
- Resolved customer queries and complaints in a timely manner.
- Collaborated closely with other departments to resolve complex customer inquiries.
- Maintained up-to-date knowledge of product features, benefits, pricing, and promotions.
- Documented all customer conversations in the database system accurately and thoroughly.
Customer Service Representative-Remote
Postmates Inc
San Francisco, California
06.2015 - 10.2016
- Called in customer orders
- Reviewed orders for accuracy.
- Related customer and merchant concerns to lead managers
- Related courier concerns to lead managers
- Escalated merchant concerns to lead managers
- Escalated customer concerns to lead managers
- Used slack to meet with team leads to discuss merchant and customer related concerns
Administrative Officer
Dynamic Health Care
Orland Park, IL
08.2014 - 02.2015
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Gather materials to be filed from departments or employees
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
Education
Operations and Information Management -
Northern Illinois University
DeKalb, IL05.2017
Some College (No Degree) -
Southern Illinois University
Edwardsville, ILSkills
- Microsoft Office Suite
- Application lifecycle
- Data structures and algorithms
- Agile development methodologies
- Quality Control
- Software Development Lifecycle
- Mobile App design
- Database Design
- HTML
- GitHub
- System Design
Volunteer||Achievements||Organization
- Egyptian Theatre Inc, DeKalb, IL: Box Office Coordinator, 04/15-05/15. Helped customers with theatre information and assisted with ticket collection.
- Northern Illinois University, Marian E. Millington scholarship in recognition of outstanding achievement, for the advancement of women in Information Technology., 04/16
- Association of Information Technology Professionals (AITP), 02/15, Present
- Women in Business Profession (WIBP), 02/15, Present
Timeline
Customer Experience Agent
Rent The Runway
10.2016 - 05.2017
Customer Service Representative-Remote
Postmates Inc
06.2015 - 10.2016
Administrative Officer
Dynamic Health Care
08.2014 - 02.2015
Operations and Information Management -
Northern Illinois University
Some College (No Degree) -
Southern Illinois University