Ezmeralda Calderon

I specialize in designing hairstyles that complement my clients' personalities. My approach involves getting to know each person—understanding their wants, needs, and personal style. Through meaningful conversations, I tune into their feelings by recognizing their tone and gestures. Truly understanding my clients is the best way to help them achieve a look that feels authentic and empowering. I love connecting with people through one-on-one interactions, ensuring they feel heard and confident in their style choices.

• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Educated customers on products to maximize benefits.
• Trimmed, cut, and shaped hair and hairpieces based on customer preference.

• I worked at the front desk, warmly greeting everyone with a smile and thanking them for visiting EOS. I efficiently managed multiple tasks, including answering phones, discussing our different membership options, scheduling appointments, and coordinating meetings with potential clients. My ability to multitask and engage with customers ensured a welcoming and organized experience for everyone.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• As a front-facing Customer Service Representative, I assist members with questions and concerns related to returns, cashier transactions, and general inquiries. I collaborate closely with coworkers to build strong relationships and ensure a seamless, positive experience for customers in our retail stores. Additionally, I participate in monthly inventory checks to maintain accurate product counts and ensure items are well-organized within their respective categories.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.

• Customer Service Representative, I assist members with questions and concerns related to returns, cashier transactions, and general inquiries.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
• Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.

• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Collaborated with team members to achieve daily sales goals and exceed performance targets.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.