EZRA ADAME
Overview
7
7
years of professional experience
Work History
Tier 2 Software Support Specialist
DRB SYSTEMS
Remote
10.2022 - Current
- Database administrator for large store chains.
- Managed store servers using SQL/MS Access.
- Utilized Salesforce and JIRA to track and manage customer tickets.
- Handled over 1,500 technical support cases, supporting customers in the US and Canada.
- Collaborated with team members and supervisors to resolve critical issues and address pending cases.
- Assisted in bringing down site outages in emergency cases.
- Created and pushed data/software updates for sites and store locations.
- Maintained data integrity at store level to resolve software/data-related issues.
- Used resources given as a Tier 2 to identify issues typically handled at a higher department.
Clean Room Technician
RAM Aviation
Location
01.2022 - 10.2022
- Delivered customer service by providing progress updates to customers monitoring their products' manufacturing process
- Worked with engineers to address ongoing issues with parts being processed
- Followed operating procedures to maintain accurate logbooks and documentation
- Documented data and performed heavy testing on projects
- Created and worked on projects in a lab-like environment for SpaceX, Lockheed Martin, and Boeing
- Kept lab clean room up to standards for project integrity.
Director of Drive-Thru Operations
Chick-Fil-A
Location
09.2017 - 09.2021
- Maintained and troubleshooted system software and hardware for Drive-Thru
- Utilized Chick-Fil-A app database to send discounts and offers to customers
- Worked with team to ensure daily workflow would not be interrupted by technical difficulties
- Worked with data to keep track of car counts and sales
- Ensured software and hardware were secure from external cyber threats
- Created and kept track of weekly schedule for team members
- Kept track of data created to keep food cost and labor down.
Education
Bachelors in Software Engineering -
Western Governors University
10.2025
Skills
- CSS
- Database Administrator
- Git
- HTML
- Javascript
- Jira
- Microsoft 365
- Python
- SalesForce
- SQL
- Management
- Active Directory
- Powershell
- SharePoint
- TCP/IP
- Remote Support
Timeline
Tier 2 Software Support Specialist
DRB SYSTEMS
10.2022 - Current
Clean Room Technician
RAM Aviation
01.2022 - 10.2022
Director of Drive-Thru Operations
Chick-Fil-A
09.2017 - 09.2021
Bachelors in Software Engineering -
Western Governors University