Keilan Gandolfo
Kihei,Hawaii
Summary
As driven learner with a passion for technology,
I have always loved technology and figuring out the ins and outs of anything with a motherboard. From taking apart laptops and cellphones to self learning Linux and Python, I am always striving to discover what is currently not known to me. I have a passion to tinker around and see what cool and exciting things I can do with that newfound knowledge and I am excited to bring that passion to a professional environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Engineer
AlsoEnergy
05.2022 - 09.2023
Troubleshooting third-party device communication to
DAS systems, SCADA servers and software platforms. Worked with MODBUS, and FTP devices in field as well as using RDP anydesk and other remote desktop software to resolve networking issues to setup communications and to allow customers to report solar production totals while also maintaining good customer service and staying within company metrics.
Checking and resolving customer hardware and software issues in the Oracle Netsuite ticketing software
Tour Guide
Skyline EcoAdventures
03.2018 - 03.2020
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
Education
High School Diploma -
King Kekaulike High School
Pukalani, HI05.2018
Skills
- Python Scripting
- Python Development
- HTML5
- CSS
- Customer Support
- Application support
- Software Installation
- Security Protocols
- Wireless Networking
- System Administration
- Remote Desktop Support
Certification
- Comptia, A+ ce Certified - 04/03/24 - 04/03/27
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tier 2 Technical Support Engineer
AlsoEnergy
05.2022 - 09.2023
Tour Guide
Skyline EcoAdventures
03.2018 - 03.2020
High School Diploma -
King Kekaulike High School
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