Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ezra Chatla

Waukegan,USA

Summary

Business Analyst/Consultant with 11+ years in the Life Sciences industry, specializing in business system optimization and strategic process improvement. Experienced in global project delivery, vendor management, and executive stakeholder engagement. Skilled in drafting SOWs, managing POs, and producing technical documentation (BRDs, SRSs, FSDs, RTMs, TDDs). Proven ability to collaborate with senior leadership and cross-functional teams to drive operational efficiency.

Overview

11
11
years of professional experience

Work History

Business Systems Consultant

Abbott
05.2024 - Current
  • Built strong client relationships and led strategic discussions to align project goals.
  • Led a team of 5 and partnered with 25–30 stakeholders to launch a global pre-approval solution for the OEC Group.
  • Designed data architecture for Transparency and managed full SLC lifecycle for a GxP system.
  • Created process flows, identified efficiencies, and analyzed large datasets to support decision-making.
  • Delivered integrated Power BI reports using data from GPAS, Transparency, and Salesforce.
  • Defined project scopes and presented recommendations to improve operational efficiency.
  • Proficient in ALM test design, execution, and documentation.
  • Knowledgeable in FDA 21 CFR Part 11, 210, 211, 820, and ISO 13485 standards.
  • Managed multiple projects, coordinated data migration, and supported new product launches.
  • Improved stakeholder satisfaction and team productivity through tailored tools and communication.
  • Continuously updated industry knowledge through conferences and professional development.

Business Systems Analyst Sr

AbbVie
02.2017 - 04.2024
  • Led discovery sessions and process improvement initiatives, delivering large-scale GxP-compliant solution designs.
  • Spearheaded Salesforce CTMS deployment, enhancing business efficiency across multiple units.
  • Developed and implemented Robotic Process Automation (RPA) solutions, improving process efficiency by ~50%.
  • Deep understanding of AbbVie SLC practices and FDA regulations (21 CFR Part 11, 210, 211, 820) and ISO 13485.
  • Authored and approved SLC documentation to meet FDA and regulatory standards.
  • Facilitated client interviews and workshops to refine project scope and execution strategy.
  • Provided quality assurance leadership and created detailed work breakdown structures for project phases.
  • Delivered regular updates to stakeholders and led monthly project meetings.
  • Managed requirements analysis, cross-functional collaboration, and team training on quality standards.
  • Integrated new software solutions to enhance data management and reporting capabilities.
  • Supported Power BI reporting with data from GPAS, Transparency, and Salesforce.
  • Mentored junior analysts in requirements gathering and process mapping.
  • Trained business users on system functionality and adoption.

Salesforce Business Analyst

Boelter
08.2016 - 01.2017
  • Led Salesforce implementation for Quote-to-Cash invoicing tool, streamlining operations in the food service B2B space.
  • Migrated legacy ASP.NET application to Salesforce, improving scalability and user experience.
  • Developed configuration changes using declarative tools and custom logic via Apex controllers and unit tests.
  • Implemented cycle time calculations using Business Hours class to optimize workflow tracking.
  • Rendered dynamic summary pages in PDF format within Apex governor limits.
  • Collaborated on full SDLC: analysis, design, development, and deployment.
  • Environment: Salesforce.com, Apex, Visualforce, JavaScript, Eclipse/Force.com IDE, Metadata API, SOQL/DML, DemandTools, Service Manager, Customer Portal, Salesforce for Outlook (SFO).

System Administrator

Global Law Group
05.2014 - 06.2015
  • Managed large confidential datasets and automated key processes to improve operational efficiency.
  • Designed and launched a new corporate website with SEO optimization, analytics, and lead generation features.
  • Migrated internal data to new billing/reporting software, enabling conflict checks before client onboarding.
  • Led responsive web development using HTML5, CSS3, JavaScript, jQuery, Stylus, and Bootstrap.
  • Administered CLIO web application and centralized content management across the organization.
  • Configured Windows Server 2012, VPN access for offshore teams, and internal shared databases.
  • Developed multi-browser compatible UI and dynamic content using AJAX and JavaScript.
  • Collaborated with CFO and HR to implement secure data strategies and system upgrades.

Education

MSc Master's - Computer Science and Engineering

Staffordshire University
Staffordshire, U.K
08.2014

Bachelor of Science - Computer Science and Engineering

JNTU University
Chennai, India
10.2008

Skills

  • SLC, 21 CFR Part 11, CAPA
  • GxP, Non-GxP applications
  • DevOps, Scrum, Agile Certified
  • Salesforce CRM Admin,
  • Product backlog management in Jira
  • Service Now Process flows
  • Requirements gathering
  • IT Project management
  • Cross-functional collaboration
  • Software implementation
  • Agile development
  • Lean six sigma
  • Task prioritization
  • Client relations
  • Business process modeling
  • Program planning
  • Interpersonal communication
  • Data modeling

Accomplishments

  • Led a team of 4 to launch a global platform, executing UAT across 10 countries for 400 users.
  • Delivered cost-saving solutions through discovery sessions, reducing operational expenses by ~50%.
  • Managed multiple end-to-end custom development projects with successful outcomes.
  • Salesforce Admin certified; currently pursuing PMP certification.

Languages

English
Full Professional

Timeline

Business Systems Consultant

Abbott
05.2024 - Current

Business Systems Analyst Sr

AbbVie
02.2017 - 04.2024

Salesforce Business Analyst

Boelter
08.2016 - 01.2017

System Administrator

Global Law Group
05.2014 - 06.2015

MSc Master's - Computer Science and Engineering

Staffordshire University

Bachelor of Science - Computer Science and Engineering

JNTU University

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