Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Ezra Gebreyesus

McKinney,TX

Summary

Dynamic leader with extensive experience in client relationship management and operations at VisiQuate Inc. Achieved a 20% increase in productivity through strategic planning and effective cross-functional leadership. Expertise in healthcare IT and data analytics facilitating successful program implementations and strong team collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director of Client Delivery

VisiQuate Inc.
06.2024 - Current
  • Supported strategic planning initiatives to elevate client experience.
  • Coordinated cross-departmental efforts to deliver comprehensive solutions for client needs.
  • Cultivated and maintained client relationships through consistent communication and meetings.
  • Managed client projects from inception to completion, ensuring adherence to quality assurance standards.
  • Documented processes for handling customer inquiries to improve consistency.
  • Analyzed client delivery processes, identifying improvements that enhanced efficiency.
  • Implemented strategies that boosted productivity by 20%.

Senior Manager of Client Delivery

VisiQuate, Inc.
02.2021 - 06.2024
  • Executed complex, client-facing software implementations in healthcare revenue cycle.
  • Directed cross-functional workstreams to ensure timely execution of strategic initiatives.
  • Negotiated realistic implementation plans with clients, addressing goals and risk mitigation strategies.
  • Leveraged VisiQuate platform to enhance client ROI and accelerate technology project success.
  • Managed client relationships to align service delivery with expectations and objectives.
  • Oversaw tracking and reporting of changes, budget implications, and risk escalation.
  • Facilitated cross-functional meetings to synchronize project goals among stakeholders.
  • Evaluated client feedback for continuous improvement of delivery processes.

Senior Manager of Healthcare Analytics

MedeAnalytics
08.2019 - 02.2021
  • Led over four project teams, managing client relationships and delivering substantial project results.
  • Managed project scope, cost, schedule, resources, and deliverables for successful implementation.
  • Facilitated team and client meetings to provide updates on project status and risks.
  • Collaborated with varying levels of leadership to ensure excellence in project execution.
  • Directed all aspects of client implementations, including data analytics and ongoing support.
  • Conducted data analysis by optimizing collection processes and summarizing key findings.
  • Adapted consultative tools for both routine tasks and complex project requirements.
  • Established effective communication with clients and partners to support change initiatives.

Information Technology Project Manager

NextGen Healthcare
02.2017 - 07.2019
  • Led multiple software projects using established systems and processes.
  • Oversaw all stages of PDLC and SDLC, driving company-wide implementation of Clarizen toolset.
  • Directed installations and configurations while aligning system capabilities with organizational needs.
  • Collected and analyzed financial forecasts, utilizing input from relevant sources.
  • Reduced product time to market by up to 10% through contributions to PMP Innovation.
  • Mentored and trained 20 technical personnel, promoting successful project techniques throughout the organization.
  • Facilitated Clarizen implementation across 30 teams, providing expertise in support, configuration, and training.

Education

Bachelor of Business Administration - BBA - International Business / Marketing

California State University-Sacramento
05-2010

Skills

  • Client relationship management
  • Operations management
  • Healthcare IT
  • Revenue cycle management
  • Data analytics
  • AI and automation (RPA)
  • Cross-functional leadership
  • SaaS expertise
  • Strategic planning
  • Team leadership
  • Program implementation
  • Process improvement

Certification

  • Project Management Professional (PMP)
  • Certified Revenue Cycle Representative - Healthcare Financial Management Association (HFMA)
  • Certified ScrumMaster - Scrum Alliance
  • IT Information Library Foundations Certification (ITIL)

Timeline

Director of Client Delivery

VisiQuate Inc.
06.2024 - Current

Senior Manager of Client Delivery

VisiQuate, Inc.
02.2021 - 06.2024

Senior Manager of Healthcare Analytics

MedeAnalytics
08.2019 - 02.2021

Information Technology Project Manager

NextGen Healthcare
02.2017 - 07.2019

Bachelor of Business Administration - BBA - International Business / Marketing

California State University-Sacramento

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