Kenneth Lim
Woodbridge,VA
Summary
Dynamic leader with extensive experience at Digital Realty, excelling in project management and client relationship management. Proven track record of enhancing service delivery and quality assurance, driving operational efficiency, and fostering high-performing teams. Adept at risk assessment and data analysis, consistently achieving client satisfaction and optimizing project outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director- Global Client Delivery- Strategic Accounts
Digital Realty
Ashburn, Virginia
03.2025 - Current
- Served as customer liaison, facilitating communication between clients and Digital Realty.
- Oversaw service delivery frameworks across national and global markets.
- Collaborated with Design, Construction, Global Solutions Engineering, and Implementation teams for project preparations.
- Managed end-to-end project delivery, ensuring effective design planning and execution.
- Conducted root cause analysis alongside DC Operations teams to identify and resolve issues.
- Assisted Global Customer Success team with Quarterly and Annual Business Reviews.
- Enhanced stakeholder satisfaction through proactive communication strategies.
Senior Manager- Global Client Delivery- Strategic Accounts
Digital Realty
Ashburn, Virginia
01.2024 - 03.2025
- Served as customer-facing liaison between client and Digital Realty.
- Oversaw frameworks for service delivery across national and global markets.
- Led cross-functional teams with Design and Construction for pre- and post-sales projects.
- Managed end-to-end delivery, including design planning, execution, and client communications.
- Conducted root cause analysis in collaboration with DC Operations teams.
- Supported Global Customer Success team during Quarterly and Annual Business Reviews.
- Enhanced team productivity and morale through strong leadership initiatives.
- Streamlined processes to achieve operational excellence and exceed performance targets.
Senior Technical Solutions Manager- Global Customer Operations
Digital Realty
Ashburn, Virginia
07.2022 - 01.2024
- Served as liaison between clients and Digital Realty, ensuring effective communication and service delivery.
- Oversaw framework enhancement to optimize service delivery across national and global markets.
- Collaborated with Design and Construction teams to finalize project designs for implementation.
- Managed communications for client projects from design through execution to ensure alignment.
- Conducted root cause analysis in partnership with DC Operations teams to identify issues.
- Assisted Global Customer Success team in preparing for Quarterly and Annual Business Reviews.
- Led project delivery teams, verifying integration of solutions and technical assets.
- Spearheaded initiatives to strengthen data security protocols against unauthorized access.
Data Center Manager, Data Center Operations
Digital Realty
Chantilly, Virginia
08.2020 - 07.2022
- Oversaw Data Center operations engineering team, ensuring optimal performance and adherence to best practices.
- Served as primary escalation point of contact for technical operations during critical events, facilitating communication with Global Command Center.
- Managed monthly PUE reports distributed to customers and corporate SharePoint.
- Coordinated maintenance and repairs with support vendors to ensure timely service delivery.
- Developed and implemented Methods of Procedures (MOPs) and Emergency Operating Procedures (EOPs) for site engineering operations team.
- Administered property budget, serving as first approver for Capex and Opex projects across campus.
- Conducted audits of operational procedures, identifying improvement areas to enhance efficiency levels.
- Designed tailored infrastructure solutions, aligning data center strategies with client needs and business goals.
Manager, Facility Engineering- Data Center Operations
Digital Realty
Chantilly, Virginia
04.2019 - 08.2020
- Oversaw daily operations within Data Center, managing equipment operations and PUE metrics.
- Coordinated maintenance and repairs with vendors to reduce downtime.
- Maintained Monthly Maintenance Calendar for timely scheduling with support vendors.
- Supervised on-site shift engineers to ensure task completion and operational efficiency.
- Developed and implemented Method of Procedures for emergency protocols and operations.
- Resolved customer disputes promptly, ensuring satisfaction and open communication.
- Created and managed purchase orders, collaborating with Property Management for approvals.
- Fostered a strong team culture centered on engagement and continuous improvement.
Data Center Lead-Facility Engineer- Data Center Operations
Digital Realty
Chantilly, Virginia
01.2017 - 04.2019
- Supervised engineers' task assignments to optimize daily operations and enhance workflow efficiency.
- Oversaw work order and change management systems for timely maintenance and repair completion.
- Conducted quality control checks with support contractors, ensuring safe task execution.
- Prepared weekly PUE and monthly Energy Usage Billing reports for senior management and clients.
- Addressed client cooling and power issues through daily interfaces, ensuring thorough resolution.
- Facilitated daily meetings with team management, customers, and Data Center Manager on site operations.
- Regularly created Method of Procedures (MOPs) covering maintenance and high-level repair protocols.
- Managed site projects by developing work plans, coordinating contractor scopes, and ensuring zero customer impact.
Data Center Facility Engineer- Data Center Operations
Digital Realty
Chantilly, Virginia
03.2015 - 01.2017
- Monitored site building maintenance systems to uphold data center standards and critical equipment functionality.
- Performed routine inspections, maintenance, rack power-ups, and power-downs on-site equipment.
- Managed vendor activities during change management and preventive maintenance on critical equipment.
- Troubleshot and repaired HVAC systems, including RTUs, CRACs, exhaust fans, and condenser fan motors.
- Conducted daily rounds and inspections of campus critical infrastructure to ensure operational integrity.
- Authored technical documents such as EOPs, SOPs, and MOPs for approved maintenance processes.
- Collected data for energy reports and billing, including power monitoring control systems and PUE reports.
- Responded to critical equipment alarms while adhering to customer SLA and maintaining operational awareness.
Data Center Engineer Operations Technician- Data Center Operations
AMAZON WEB SERVICES
Manassas, Virginia
01.2014 - 01.2015
- Maintained vendor relationships to secure favorable terms for equipment and services.
- Conducted research on new and improved products to enhance operational efficiency.
- Performed quality control by monitoring workmanship, reports, and equipment readings daily.
- Managed troubleshooting of complex mechanical and electrical systems to identify issues promptly.
- Provided leadership and technical expertise, facilitating knowledge transfer among team members.
- Developed training materials to standardize onboarding processes for new hires.
- Operated critical equipment, including 500-ton air-cooled Trane chillers and Alban Cat generators.
- Coordinated maintenance procedures with Facility Operations Center to ensure system reliability.
Senior HVAC & Refrigeration Specialist
LOCKHEED MARTIN CORPORATION
Manassas, VA
04.2010 - 11.2013
- Operated and maintained power plant, multiple buildings, and data rooms to ensure compliance.
- Managed carrier chillers rated at 2,000 tons and York chillers rated at 1,350 tons.
- Maintained high-temperature hot water generators with a capacity of 60 million BTUs.
- Monitored web control systems and alarms for entire power plant operations.
- Executed preventive maintenance on air handlers, exhaust fans, pumps, and other assigned equipment.
- Participated in annual site shutdowns for cleaning cooling towers and replacing motors.
- Diagnosed issues and performed repairs on various equipment; coordinated with contractors as needed.
- Implemented safety procedures including Lock Out Tag Out (LOTO) protocols.
Certified HVAC & Refrigeration Technician
R.L.LIM REFRIGERATION
Woodbridge, VA
09.2003 - 11.2013
- Executed troubleshooting, start-ups, and repairs on residential and commercial equipment daily.
- Performed preventative maintenance on HVAC/R systems to enhance operational reliability.
- Repaired heating, air conditioning, refrigeration equipment including pumps, compressors, and condensers.
- Installed HVAC units for commercial refrigeration components and heating systems efficiently.
- Conducted troubleshooting and evaluation of electronic and mechanical HVAC units.
- Serviced ice machines from brands like Manitowoc, Scotsman, and Hoshizaki, maintaining yearly certification.
- Fabricated and installed ductwork using principles of pneumatics and low voltage control systems.
- Coordinated material ordering for installation and repair projects while ensuring tool maintenance.
Education
High School Diploma -
Woodbridge Senior Highschool
Woodbridge, VA06-1996
Skills
- Project management
- Quality assurance
- Client relationship management
- Risk assessment
- Service delivery
- Data analysis
Certification
- HVAC & Refrigeration Journeyman Apprenticeship Program, 12/2008
- CFC Universal Refrigeration License
- NFPA 70E Certified
- OSHA-10 Certified
- CNET-Certified Data Center Design Professional
References
References available upon request.
Timeline
Director- Global Client Delivery- Strategic Accounts
Digital Realty
03.2025 - Current
Senior Manager- Global Client Delivery- Strategic Accounts
Digital Realty
01.2024 - 03.2025
Senior Technical Solutions Manager- Global Customer Operations
Digital Realty
07.2022 - 01.2024
Data Center Manager, Data Center Operations
Digital Realty
08.2020 - 07.2022
Manager, Facility Engineering- Data Center Operations
Digital Realty
04.2019 - 08.2020
Data Center Lead-Facility Engineer- Data Center Operations
Digital Realty
01.2017 - 04.2019
Data Center Facility Engineer- Data Center Operations
Digital Realty
03.2015 - 01.2017
Data Center Engineer Operations Technician- Data Center Operations
AMAZON WEB SERVICES
01.2014 - 01.2015
Senior HVAC & Refrigeration Specialist
LOCKHEED MARTIN CORPORATION
04.2010 - 11.2013
Certified HVAC & Refrigeration Technician
R.L.LIM REFRIGERATION
09.2003 - 11.2013
High School Diploma -
Woodbridge Senior Highschool
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